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Hi there @nmessick, Just wondering if you ever figured this out. I have exactly the same problem. Thanks! Robert

Hi all, I was wondering if anyone had a working Windows 7/8 TAPI driver for the Mitel 3300? I have a VB app already written which works with the Avaya IP Office TAPI and I'd like to make it work on the Mitel. Thanks! Robert

Wow, that SHOW_LINEID_NOT_OUTSIDE thing is exactly what I need... why isn't it available for SIP? :( I'm going to try anyway, who knows... And the strange thing is that IP Office is adding the External tag even though I DO have ICLID info... name AND number...

Actually, I'm Canadian, so often times, we're more like Brits than the Americans. :) I'll try the FSKD setting, but I actually get the name appearing as well, so I don't want only the number appearing. By that I mean, let's say I get a call from "John Smith" who is calling from "202-555-1212"...

If that is the way Avaya works, why do they only add that tag to SIP calls? When I receive calls through POTS, it doesn't add that flag... Oh well, that's a really strange "feature". Can I trick it into thinking it's an internal call or something?

BUMP I hate to do this, but it's still bothering me for every call to have the word "External" in front of the caller id name... If anyone knows how to get rid of it (or maybe how to contact Avaya directly to ask them), please let me know! Thanks.

It would be nice to somehow get in touch with Avaya directly to ask them about this, but I really wouldn't know how to do that.

Hi all, I recently set up a couple of VOIP trunks on an IP Office Small Office Edition. Whenever a call comes through, while it is ringing, the caller id says "External (" followed by the caller's name and then ")". On an analog cordless phone, this leaves little room for the caller's actual...

Kevin, That's a good guess... but I searched the whole system I don't see anything called External. The hunt group is called UnityMain, the incoming call routes can't be named, etc... I'll keep looking though, hopefully I'll find something. This is getting REALLY frustrating!! Robert

Here's a capture from Monitor to show where it turns "MYCOMPANY" into "External (MYCOMPANY)" for no apparent reason: (numbers and names have been changed to protect the innocent) 170826633mS CMExtnTx: v=4201, p1=0 CMSetup Line: type=AnalogueExtn 2 Call: lid=0 id=1 in=0...

Peter, thanks for the suggestion, but I think you misunderstand my problem. Right now, all calls that come in with a caller ID NAME from my SIP provider have "External (" prefixed to them on my phone displays. Only once I answer the call does the display change back to the name without the...

I tried putting something in the tag field, and all it does is send that as the CNAME when there's a call. I thought it might send the tag and the incoming CNAME, but instead it sends only the tag. So I still have word "External" prefixing all my incoming caller id names... Anyone?

Nope, that field is blank. Should I put something there?

I read about that option. It's new in 5.0 but only affects the lamp on certain models of phone, not the caller ID display... So odd that I can't seem to find this. It doesn't happen on another IP Office system that I have set up.

Thanks, Kicker! I looked and don't have that option in System/Telephony. Perhaps because I am on 4.2. I did a search in the help and still can't find anything close to that option. Would you know how to do it in 4.2? The SoE can't take 5.0 or 6.0... Thanks! Robert

Hi all, I recently set up an IP Office SoE with a SIP trunk. When an external call comes in the name portion of the caller ID says "External (#CALLER NAME#)" with #CALLER NAME# replaced by the actual name. I can't seem to find out how to get rid of that. As soon as I pick up the phone on a...

Westi, I agree with you, and I am willing to compromise for sure... I just thought there might be an easy solution. However, as I mentioned, this actually IS a SIP line. My home line is a SIP line, I just have an ATA on it so it becomes an analog line. I'm going to get a SIP license for the...

Yes, I have Call Waiting enabled, but I've also tried it with Call Waiting disabled. Didn't seem to make a difference, which is very strange. We have an IP406 at work and all the analog phones give a dial tone when hitting the flash button.

When I press the FLASH button on my analog phone while on another call, I get a fast busy instead of a dial tone. Would anyone know why that could be? That's probably why the short code isn't working. :P

Hi guys, Thanks for all the ideas. I tried the short code flash hook idea. Programmed *99 to do a flash hook, but it didn't seem to work. I'll try again. Still a pain in the butt that I can't make the regular flash button do it... But here's a little twist on things. The "POTS" line I'm...