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Thank you so much.

Hi, I wonder if someone could help. Sometimes our reception cisco phone cuts out in the middle of a conversation. Do you know how I could start troubleshooting this issue? I am guessing the cisco phone is on his way out. 7961G Any suggestions? Thanks,

Have you tried disabling it directly? windows components - windows defender and disable defender, monitoring and routine action? Hope that helps.

I have followed the standard document from CA, and i have sent the library to be serviced. We will see what happens next week. I had cleaned it with new tapes, try to write with new tapes as well... Also i run the sony tape tool and it failed on reading and writing but not in connectivity... so...

Thanks guys!

I have the backup library working fine for 3 years and now i am getting this error. Can you help? I have tried everything i know... E 6304 Unexpected SCSI Sense Code ==> JobID[2835], Device[2], ABSL[2 0 1 0], SN[0], CMD[ah], [Write Error], ASC[0c], ASCQ[00]

I want to upgrade Arcserve r11.1 (build 3200). How do i do it?

I get an E6304 error when backing up, i dont know what the problem is, i havent changed anything. Also i get an error on the SONY tape library SONY LIB_81. "Drive information 51" and "Drive information 32" Any quick ideas?