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  1. jopats

    Intuity Audix Bulletin board question

    The AA is on the Intuity
  2. jopats

    Intuity Audix Bulletin board question

    Hello, I have a few bulletin board mailboxes set up off of an auto attendant. My question is how do I force the call to disconnect after the BB message is played/heard? Currently the message plays and then it is dead air. Thank you
  3. jopats

    transfer off net from intuity?

    Thanks jordy...I thought that might work too, but *T does not work through the auto attendant, it works with a normal mailbox tranfering to a station not forwarded, BUT it will not transfer to the VDN or a forwarded station,...It's as if audix knows it is transfering to a vdn or extension that...
  4. jopats

    transfer off net from intuity?

    Hello any help would be great...I am trying to set up the ability to transfer from an auto attendant in intuity audix to a station on definity (V11) that is on remote coverage to a cell phone. The intuity seems smart enough to see that the station is set to forward off site and it will not allow...
  5. jopats

    Audix user default password question

    Hello, previously on our Audix system when a subscriber was set up the # sign was the initial pasword automatically set as the default. Some how this has been changed. Does anyone know how I would change this back so when adding a subscriber the # sign is the default password.
  6. jopats

    Definity G3 v11 power fail question

    OK thanks Kevin
  7. jopats

    Definity G3 v11 power fail question

    How does one locate in the switch which phones/jacks had been set up as power fail devices? ETP devices? Is there a command to find these? Any help is appreciated thanks
  8. jopats

    how do you remove of an old remote subscriber name on Intuity

    Hello, the problem is on our spell by name AA, a users name comes up twice. After spelling out the last name, system prompt is press 1 for user A, press 2 for user A. When you press 1, you get an invalid extension notice. When you press 2 it transfers correctly. I believe the first name...
  9. jopats

    SAC button/feature not working correctly

    Thanks for the responses..It was in the coverage path...though a path was assigned, a change was made to the criteria under DND/SAC/Go to...all set now
  10. jopats

    SAC button/feature not working correctly

    System Definity G3SI...The send call button was flickering on users phone when pressed and not activating. Phone was an old 8410D, swapped phone with a 6408D+. The same result, it would not take by pressing the designated button on phone or by the FAC code. Tried a busy and release of the...
  11. jopats

    BCMS report to determine problems on outbound side?

    Yes connected to analog ports. I will check that measurement report. Any way to go back more then a day on those reports? Thanks
  12. jopats

    BCMS report to determine problems on outbound side?

    The system is a Definity G3SI. This problem has just recently popped up with no changes to our routing or trunk configurations. We have 20 credit card machines dialing a TF number during events on site. The cc machines are unable to complete transactions at heavy usage times, they claim they...
  13. jopats

    COR? "Group controlled restriction"

    Perfect...Thank you
  14. jopats

    COR? "Group controlled restriction"

    System: Definity G3I V11 One of my cor's has "group controlled restriction" set to active....How/where do I change it to deactive?
  15. jopats

    Definity g3I power shutdown?

    Looking for best approach. My site will have a power shutdown for 12 hours. My question regarding the Definity PBX is to let it shutdown on its own when the power goes out and the ups dies down. Or to manually shut it down prior to the power going off. With manual shut down is it best to unplug...
  16. jopats

    night -service button question

    thanks!
  17. jopats

    night -service button question

    System..Definity G3I V11...Voicemail Intuity audix. My question is how does the relationship work between the night service button on the att. console and the night service message auto attendant in Intuity. Specifically I do not see where you would designate a new destination on the att...
  18. jopats

    ACS Training

    You might try looking on www.westnetinc.com
  19. jopats

    hunt group question

    Thanks mikeyd....makes sense
  20. jopats

    hunt group question

    mikey, when you say with a non acd hunt group it sends calls to it's members sand thats it... Meaning? With a non acd, ucd-mia hunt group, will it search for the next most idle agent if the first extension it hits is a ring no answer, or will it go to cover? thanks

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