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  1. Uglydork

    Agents automatically being put into AUTO-IN from an AUX status

    Stinney is right. Look at an Agent ID, go to Page 2. Under the RL column, you can set it to Notify or Auto In. Notify will ring the phones that are in aux state and display a message YOU ARE NEEDED. Auto In will force an aux'd phone to enter the que. I believe it's called Interruptible Aux...
  2. Uglydork

    96XX Phones not showing missed calls

    Only certain 96xx phones need the 96x1H file. I always found it was easiest to just watch the phone boot up. It will tell you what files it needs during the bootup process. At the Avaya support site click on Documents and Downloads and then start typing 9600 in the "Enter your product here"...
  3. Uglydork

    AVAYA 9621 settings file question

    I would say no since button programing is controlled from the switch, not the firmware/settings.
  4. Uglydork

    TR/87 Self Test Result Failing???

    Hi Everyone, I have Avaya AES 5.2.4 running on System Platform 6.2. I have successfully created a switch connection to our Communication Manager 5.2.1. Status from AES shows DMCC and TSAPI services are online and is a 'normal' state The switch connection is online and talking The TSAPI...

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