NewbieCarol
Technical User
We currently have a CM 5.2.1 Avaya phone system and CMS R15. I've had a few call center complaints where the csr insists that she will be in AUX-WORK doing other work and all of a sudden the phone goes into AUTO-IN and she starts receiving calls.
Does anyone know of a setting on a skill group that would automatically put someone back into the group for one reason or another?
Thanks!
Does anyone know of a setting on a skill group that would automatically put someone back into the group for one reason or another?
Thanks!