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do notice that the "statement" pic is not a statement but a online summary of account action. This does not show up in statements. The final completed charge is the only thing that shows up. Just wanted to clarify this since I have said it b4 and will say it again, this is only a problem with...

update: so I got in touch with a sister store and copied the files that were missing from the Alohaqs directory and now everything works!!! Seems that the files in this directory were deleted some how!? Well now that I have it up and running it's time to back it up like I should have already...

yeah this "holding" of funds is very common in hospitality. Hotels do it, car rental does it etc etc. We just do it for a far lesser amount of money but probably get more grief then the others since customers are thinking that the servers are stealing tips. fun fun fun

you do agree or don't you, that the final charge which "includes tips is higher than the original authorization? No, the final charge is usually less, unless there is a super large tip. But this is of course only a problem if the customer disputes the charge then you get into the merchant...

The way it works is the initial authorization is for the $ amount plus the % set up in EDC to cover any possible tip. Basically putting a hold for that amount on the customers card. Once you batch out the initial charge is deleted and the final amount is then taken. So this works because the...

Another question, anyone know of a good company to get support from? thanks Eric

zahead31 is correct there is a place to have the authorization of an extra percentage for tips. I know your pain, I have some idiots that check there cards all the time. You know the ones that are afraid of having there identity stolen. I have told my employees to tell any customer that asks...

Ok I did a search on both the terminals and the boh and didn't find either the aloha.lic or grind.exe, where would I get an upgrade pack? If some one can point me to a place to get it that would be nice. Also my vendor that installed the system did not leave me the Aloha CD, I think I am going...

Ok so I have been reading the forum and trying to get this thing to work for some hours now! I moved the 20071127 folder and rebooted the terminals and boh. I also changed the dob to match the correct date, so I am in business for tomorrow but I still can't grind? I searched the computer for...

this just started acting up tonight. Version: Aloha TS 5.3.23 2 terminals 1 BOH server. When I open Aloha manager I get this message.: "The Aloha POS licensinceing agreement is either missing or corrupt. Please contact customer service for assistance." I click ok and go log on and...

Wow super simple fix!!!! Thanks I think that was the easiest fix I have ever done with this system! Now I have to go and do something about that welt I have on my head from bang it against the computer ;0)

Had a problem today that the aloha was stuck in the EOD loop. Well finally got it stop and work again after copying yesterday's directory to another folder and rebooting. All the data got copied after the hickup, but now the Terminals say the DOB is the 25th not the 24th. Any easy way to fix...

the reg edit thing did it!! yay! The thing about the dns and the ip for the terminals, well that was already done and the terminals are on a network separate from the rest of the system. The problem was that the office some times needs to be accessible but employees were getting on the BOH...

You can go to the back of house and edit the files or simply replace them. Then do a restart of the foh with the refresh data etc. As for the gift card thing. Unless your selling a lot of gift cards it will not pay for it self. The logic of gift cards is that only 80% are used, but with...

Ok here's the prob, the terminals auto-login. I have to change the password on the back of house because the employees keep thinking it's email or my space time, but I don't know how to change the password on the terminals so that the auto login will work. Currently there is something that...

well hmm, nothing has worked yet! a little more info, version 5.3.23 in Store Settings/User Interface ;the only time out setting is for the pole display. This is one hidden function! hmm

I peaked around in the aloha.ini but nothing references to logo. Even poked around with timeouts but didn't see anything that made sense. Weird, I would imagine that it would be the same and changed via the server but only one terminal is using the built in screen saver.

I have 2 terminals, but only one of them auto exits and starts the floating Logo screen saver. The other one just sits there unless you press exit on the screen then you have to rewake the screen when it turns off and you order something you did not mean to order on it! Obviously the one...

I had a similar problem today and found out that it has something to do with ie7. When I called up the bank they asked if the server was updated recently and I was like, uhh maybe. Then we checked if ie7 was installed and sure enough it was. I uninstalled it and then had to do a little house...