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Hi Both Matt and Gunnaro, Have done this and it still does not work- Monitor shows the system trying to get to the Networked PBX user that it thinks exists in the SCN but does not select a line or route. I am giving up on this and telling the client it is not possible when the SCN is active-...

Hi All, I am afraid the above "fix" did not work as it appears that the SCN does not use routes in the traditional way. No matter what i change the Outbound ID to it still uses the SCN for the call. I have set this up in our Office with 2 IP500 linked via SCN with 6xx on IP500 A and 2xx on...

Thanks Matt and Gunnaro, This makes sense but i will have to wait till this evening to reboot and test. I will let you know how i get on. Ian Ian@Icom www.icomtel.com

Hi Matt, If only it was that simple- the fallback only works if there is no response. in my instance there is always a response as the SCN is up- just poor quality so i cannot invoke the fallback. Regards Ian Ian@Icom www.icomtel.com

HI IPGuru, Thanks for the reply I know the extension match takes preference over the short code but was wondering if there is another way without disabling SCN or adding a digit to dial string. I thought not but wanted some more clever brains to confirm. The data issue is that his link from...

Hi All, I have a strange request- customer has 4 IP500 in an SCN, one of the sites Data connections is very poor at the moment and they cannot hear callers over the SCN (Lots of packet loss and Jitter) so they have asked me to route intersite traffic over the PSTN rather than SCN. However they...

Thanks Gunnar- Problem sorted after VM Upgrade. Schoolboy error by me not upgrading VM at same time as system- DOH!!!! iAN Ian@Icom www.icomtel.com

Hi Gunnar, Thanks for the reply. No I have not upgraded the Voicemail-pro but will do so and let you know if it solves the issue Ian Ian@Icom www.icomtel.com

As an update- *17 works fine but defeats the object of visual voice. so its the Visual Voice side of things that aren't working. Any help really welcome. Ian Ian@Icom www.icomtel.com

Hi IP Guru, It is more cost effective to go to 8.1 and then get IPOSS which gives upgrade to 9.03 than straight to 9.03- and i am always nervous of upgrading to the latest release because of the bugs.LOL Voicemail is centralised VMPro- 1608 Handsets were on firmware 1.330d but i upgraded them...

I had this a while ago- you will need to raise a case with Avaya to investigate the feature Key history. They removed the licences and regenerated them for me and sent me the new .zip file. You may need to go through your Disti for this. Regards Ian Ian@Icom www.icomtel.com

Morning All. I have 11 sites that I have just upgraded to 8.1 69 from 6.1 22 and since the Upgrade the message button on 1608 Handsets does not work- or works very strangely. When you press the message key it show the Mailboxes (Some users have personal as well as Huntgroup Mailboxes) and...

@Trinetintl- You are a genius- it works. Programmed my International Number under the URI,programmed the shortcode 00N;/DIAL/./line GRPID 4 (as set by the International URI) and it works. Thanks a bunch. By the way ignore my post regarding the */*/* Uri adding the SIP Tab to the users- it is...

@Trinetintl- You are a genius- it works. Programmed my International Number under the URI,programmed the shortcode 00N;/DIAL/./line GRPID 4 (as set by the International URI) and it works. Thanks a bunch. By the way ignore my post regarding the */*/* Uri adding the SIP Tab to the users- it is...

Hi There, Had similar issue and the only way to fix it is to re-install from scratch- sorry Ian@Icom www.icomtel.com

@redphone- Thanks for your answer as well. Will give this and trinetintl suggestions a try in the am and hopefully report back Cheers Ian@Icom www.icomtel.com

Thanks trilineintl, I will try in the am. To get your sip tab back on user add the */*/* URI to the trunk- it puts the tab back! Ian@Icom www.icomtel.com

Hi Trinetintl, Did you ever get this sorted as i have a similar issue? Regards Ian@Icom www.icomtel.com

Unfortunately not- if the user has voicemail the unanswered calls and also busy calls will route to voicemail. Regards Ian Ian@Icom www.icomtel.com

Hi JidhunV, You also need to reserve last CA on the User>Telephony>Multi-line Options TAB and remove Voicemail. Ian Ian@Icom www.icomtel.com