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IPO500 - Call Waiting

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JidhunV

IS-IT--Management
Jul 21, 2013
11
BH
I have a problem.

When the user has a call on hold, I want the new calls receive busy treatment. I had enabled the busy "BUSY ON HELD" but the same is happening.

Please Help

 
I have a problem.

When the user has a call on hold, I want the new calls receive busy tone.if its the first call and is not picked up, it needs to go to voice mail.
I had enabled the busy "BUSY ON HELD" and voicemail but the same is always going to voice mail.

Please Help
 
Thanks Ian for replying

But can the Voice mail and call waiting work together.

If on hold, it gives an indication to the caller,that the recipient is busy and then diverts to voice mail.

Now the issue is the caller will think that the recipient might be deliberately not picking the line.

 
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