By the way, when you update the password make sure you use the numbers that corespond to the "Password"; if you put the actuall password in the tftp file then you will have to enter the alpha numberic password using the telephone key pad. For instance the default password isn't really...
Actually I have been quite surprised at how much Avaya has incorporated Nortel technology both with the equipment and the people. I am a customer that has a large enterprise of 30+ PBX's and a forklift would have cost millions. Instead, we upgraded our PBX's (yes that cost money but Nortel was...
Even though you want to avoid it, Basic ACD is probably the answer. It is not very difficult. Basic ACD can be used without all of the complicated call center stuff. We have a group of 3 phones that are set up with auto login so they just hit the not ready key to toggle between taking calls...
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