Alls well. The BFT was replaced By Nortel. They were able to find another HD (v3.7) and install it and all is working properly.
To me this is a pretty poor way to run a shop. I, the customer, had to point them to the BFT replacement (via this board). After I told them I had found a replacement...
I've been told that it MAY be the MSC or PEC if a new HD doesn't fix the problem, but they won't know until they get a new HD.
Is this SOP w/ Nortel equipment? Isn't there a way to check the MSC/PEC independant of the HD?
I don't know what troubleshooting steps he's done.
I've been told that they found a v3.7 HD that they can put into it, but they can't guarantee it's a bad HD.
I've asked if they could remove the current HD, place it into a known good system and verify it's bad. Will this work in the "Nortel...
The saga continues.
The BFT was replaced but we still have no Voice Mail. From what the tech told me, when the unit boots up, it emits 2 beeps and the HD light stays a solid green.
Is this just a bad HD?
Our vendor "Re-Checked" the bulletin and discovered our P/N IS on the list. They are getting a replacement BFT. Hopefully this is the problem and we will not have to deal with getting a new HD.
ACEWARLOCK, thanks for all your help!
Any recommendations for a reputable vendor in the Salt Lake...
The unit is across the country and we don't have anyone to 'pop the case' in that office.
They are listed as a Nortel Authorized Reseller on Nortel's site.
Thanks for all your help on this!! I'll revist this on Monday.
Ok, here's what I've found out. The Vendor says the S/N of the card was not one that was defective, eventhough the cabinet P/N was listed as such. I'll post the S/N as soon as I get it.
Currently we have ver 3.5 and you can't just stick a ver 4.0 HD into the system and have it work (Not...
Does anyone have a diagram of the internals of this unit, they can post?
What I would like to know is:
Does a bad BFT cause the entire system to fail or does it only impact VM?
Is the Hard Drive an ACTUAL hard drive (PC world) or is it a board that slides into the BCM200?
acewarlock, what...
Thanks for your response!
I'll get them to give me the P/N off the back of the unit and check the Nortel site.
This system is across the country and we have LIMITED support in that office. Can you 'dumb down' your answer on how to "slide out the shelf" so that a 6th grader can follow :)
We have a BCM 200 and the tech says it is "dead". The only function that isn't working is v/m. The diagnosis is a dead HD.
I know NOTHING about phone systems.
To repair the system they want to charge ~$3,000.00. For a "new system", it's ~$4,600.00. These costs seem excessive. Is there more...
Thanks tigger41ks, that was my exact situation.
I didn't have an backup folder called:Microsoft Exchange Server - Database Level (ISR), but I did have one called Microsoft Exchange Server - Database Level (SRS) which is no longer need since I don't use SRS anymore.
Hopefully, the backups will...
I followed the steps in KB:822450 w/o any problems. When I look at my ADC, I still have Users and Public Folder Connection Agreements...as well as several Config_CA connection Agreements.
I know not to remove the Config_CA agreements until I plan on moving to Native Mode, but is there ANY...
We're in the process of migrating from Ex55 to Ex2k3. We've installed 2 Ex2k3 servers and they are visible from both the ESM and Ex55 Admin Tool.
Due to magagerial oversight, we were asked to install a NEW Ex55 server onto our network for testing. We've added the new Ex55 server and are able...
Yes. Open ESM and go to the Recipients folder. Right Click "All Global Address Lists" select All Tasks>Create Global Address List.
Be aware that address lists other than the default GAL can not be seen using Outlook (Any versions), they can only be used by using a POP3 client such as OWA.
Our DC is @ 2003. We currently have Ex55 in 6 offices around the country. Each remote office has 1 server that acts as a DC (Win2k) and Ex55 Server. In my test lab (upgrading Ex55 to Ex2k3), I found that if Ex55 was on a Win2k DC, my upgrade machine(Win2k3, installing Ex2k3) could not see the...
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