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I have been reviewing postings on using a PRI as a TIE trunk and after review I am still somewhat confused. Most of the examples were using a PRI to connect a Nortel system to another vendor like Cisco equipment. The questions relate to setting up a PRI tie line on an option 81C I would...

I have a CS1000M. We had a person come back from leave recently and her ACD set had to be rebuilt. I programmed her identically to a colleague, and her DN is acquired in symposium okay. The phone is working, she gets to voicemail alright, but we have this odd issue: Here message waiting...

We have a CS1000E with a newly installed SIP connection to a third party vendor's equipment. I am getting inbound/outbound calls okay and the SIP messaging looks fine. There is one exception. I cannot call outbound from a Nortel set across that SIP trunk. The call actually is not even...

Our system is a CS1000M with Callpilot. We have a 3904 in a small waiting/conference room. It supports number 7399. The numbers is type MCR and only appears on Key 00 [MARP] and key 01 of this set. its message waiting light is on even though there is no mailbox for 7399 in callpilot. I did...

So If I were to summarize my understanding of the response: regardless of whether default activity codes are set the ACNT button should flash on the agent set if everything is configured correctly and the call state is: set is in a not ready state, or agent is on an active call. Question a...

I have a request to activate activity codes on our system. Checking it looks like this has already been done before my time. The programming seems to be in place and ACNT is on a number of the sets. However the contact centre administrators don't recall anyone using it. They don't know how...

I see what you mean. As I dig through the symposium documentation I have come to the conclusion: 1) you could impose a 30 seconds wait by setting the Call force delay to 30 seconds. After the timer expires I would understand that the call is forced to the agent. 2) set the After Call Break...

Do you have any idea of what those class of service changes are?

We have a manager who wants to do away with the Not Ready status on some agent phones. They wonder if a delay of some sort can be placed in the symposium scripts, which would be considered the agents Not Ready time and after that they go right back to the queue. I am not a symposium expert...

Gotcha There are indeed agents with those XXXX numbers. So to finish this off. For example one of these numbers is 8000. 8000 appears as a DN on a number of sets. I take it that there is no conflict in an AGENT-ID and the PBX extension having the same number? I notice that this 8000...

Sandyml Yes, those statements are all in symposium scripts and the voice treatment sends one to an emergency outage message. The points I was not clear on were the following. The DN in that IF NOT LOGGED OUT AGENT XXXX THEN clause goes to a DN that is not a listed ACD or ACID number. So to...

I am a Symposium Script Newbie. Our help desk uses a number of scripts which all start with what looks to be a nonsensical If statement. They are older scripts that were written some time ago. I would like to delete/change those sections but before doing so I thought I should verify if my...

I need some clarification on symposium scripts, specifically the Give IVR. I have been looking on-line at some explanations around this question, and frankly now I am confused. My Give IVR is used in an emergency script which we may use over the holidays or on a snow day. I have SECTION...

I have equipment from a third party vendor hanging off my CS1000. I have some questions around how this equipment is operating. There are analogue lines from the PBX going off to this equipment, but those numbers also appear on some digital meridian sets. On the Nortel side I am looking for...

I have two users who were using 2616 sets and who were recently relocated. In the move they were given new 3904 sets and describe that some of their capabilities were lost. The move was done by a colleague who did not save the original configuration. I can only surmise how they should be...

I have had new information since the original post. The users four digit extension number 8801 appears when he phones to other users on the same option 11. If the user phones outside the office a long distance number is send out. It does in fact seem to have the right area code for their...

We have a remote location in another city, and another area code. An employee there recently began working at the office again after working from home. They requested that call forward to their home phone be cancelled. A colleague dialed in remotely and cancelled the forwarding. The employee...

I have never seen this done in Symposium scripting so I wonder if it is possible. We are setting up a new service and have only a limited number of agents to address the call. These agents are more often than not logged out. Typically most of the scripts send that call to a closed situation...

Ld 117 =>inv generate cards $ $ prt inv cards Shows all cards in your system. ----------------- this worked to a point. The => inv generate cards command caused the CS1000M to build a card list. after the switch came back and said that the inventory was complete it was => inv prt...

Is there a LD series of commands you can use that would print out that information for you?