Hi,
We faced the following issue.:
The softphone (2050 PC) disconnects from the server in certain when the agents will be ideal:
The softphone pass through the firewall there are any ports/configuration to be applied to fix this issue?
FYI: when the softphone is connected to switch who the call...
Hi,
I want to make integration between an application and CS1000/AACC how can I fetch the information that tell me an agent answer (handles) the call on real time in order to apply on the caller number some requests.
there is a table or view that give this info ?
Hi,
I have Cs 1000 system I want to enable the Call transferring to the external contact now i can make it just internally (to the phone sets locally) I think something like transfer to trunk
How i can enable this feature in my system ?
B.R
Dear,
We want to make change from 4 to 5 digit DN's on our Cs1000 firstly we proceed to create extension with 5 digit and make CLID to make outgonig calls and GSM send us only 5 digit without prefix
Exp:
07770412345 the GSM team sends me only 12345
but i have this error on the trace ...
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