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thanks Hairlessupportmonkey. i'll try that later.

intrigrant is there another option as its an ipo500 v1 so no sd card?

we have an ipo running v8.1 with 1608 handsets running 1.3.2 firmware. we've received a new batch of 1608 handsets. they need to be upgraded to 1.3.5 to avoid the known issue of duplicate mac addresses on a downgrade to 1.3.2 is there a routine to upgrade the handsets to 1.3.5 without upgrading...

hi Doktor thanks for the reply. i've already set it to 1 & i'm still not hearing music on hold. didn't think to try setting it to 2. i'll try it & update you. can i confirm that its not necessery to reset the system when we plug in the external music source?

i've plugged an external music source into moh port on main board. what do i configure to tell the system to use the external music source for moh? i've entered admin programming, pgm 41 and music source on channel 1 is set to internal & it won't change. any help greatly appreciated

i have xserver 226 with 2 sata drives in a raid1 config on hostraid controller. looks like the host raid has failed. i have a second identical server setup with the exact same hardware config. 2 sata drives in raid 1 on hostraid controller. assuming the first 2 drives are ok can i move them to...

thanks for the clarification. do you have any recommendations on possible 3rd party apps that would provide this feature?

we receive mails from a particular domain (externaldomain.com). we would like to send all mails sent from any address in this domain to a distribution list on our exchange server (dist_list@mydomain.com). is this possible with or preferably without 3rd party addons. we're running a single...

5610 stopped working. was running firmware 2.9010 now when its plugged in 2-3 secs then displays initializing 1 sec displays inflate failed 1sec displays restarting...d phone reboots & starts the cycle again. it looks like the phone can't load a boot file. is it possible to replace / reload the...

will try the fast start option when i get back to site. no dnd not automatically set by user rights.

not using shortcodes to ring remote extensions. advanced networking taking care of that. users all have 3 call appearance buttons. dnd not enabled. sorry but i don't understand the last part of the question.

hi, calls can be made between the sites. we've recreated user rights on each site with the same name to give user same rights when hotdesking on remote site. did you get this remote user rights to work across the scn? yes advanced networking license is installed.

2 ipo 500 connected via mpls. both running 4.2.17 site a user is visiting site b. hotdesks on a spare phone on site B with their site A extn. hotdesk user rings site b user. call connects. site b user rings hotdesk user. call goes to vmail. also site b user can't transfer to hotdesk user dial...

kholladay. you are not mistaken the original request still stands. caller account id displayed on the handset on incoming calls. i've found the followng thread http://www.tek-tips.com/viewthread.cfm?qid=1481884&page=5 i found this thread having been pointed at the "ExtendLDAPDirectLimit" option...

tapi and a contact manager? can you elaborate a little? what contact manager are you suggesting i use? no goldmine. just a centralised flat list of contacts with phone number and account id. the only requirement is the account id displaying on the handsets.

guess i'll have to go back to the client with the numbers & let them decide. thanks for all the help

the database would be access 2000 probably. almost static. occasional additions or changes at most. the idea is to present an account code on the handsets on the incoming call. eg incoming number 1234567 presents account id 4444444 on the handset display. intrigant, do you think the cli matching...

ip 406 running 4.1.15 client would like unique customer number (custome id) displayed on handsets on incoming calls. ldap only supports 500 entries. ipo directory supports 1000. client has a customer list of approx 10000. 2 questions 1. will vmpro & Third Party Database Access (IVR) license...

confirmed problem was telco providing 16 with only 8 enabled on ipo. fyi. support confirmed there is no way from ipo apps to tell how many channels telco is providing.

i can't ask telco support until monday morning as i'm trying to verify this over the weekend. even then i'd like to independently confirm the number of channels the telco has enabled. the reason i'm asking is it appears as if we're getting more channels than we ordered. when we make calls out...