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10000 directory entries 1

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srv1strat

srv1strat

Technical User
Jun 11, 2004
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ip 406 running 4.1.15
client would like unique customer number (custome id) displayed on handsets on incoming calls.
ldap only supports 500 entries.
ipo directory supports 1000.
client has a customer list of approx 10000.

2 questions
1. will vmpro & Third Party Database Access (IVR)
license support the 10000 entries requirement
2. is there any other way of achieving this goal?

 
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If you create a SQL table that contains the information needed you can route the call through a VM call flow that does a SQL SELECT and returns the information which can then be added to the tag of a transferred call.

I use that to return account numbers and customer name.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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what database is your customer using?
Is the database static/low input or heavily updated?
What info do they need presented to the agent?
 
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If you have a lot of time you can create a list in VMPro for CLI matching and put a name in the transfer tag.
If you use database access with ODBC you can connect to alamost any file ( excel, text, sql database or whatever ) supported by ODBC and for each call you can look for the CLI in the file and then retrieve the name and put it in the TAG of a transfer.
The same can be done with TAPI Pro and some custom made software or with a CRM connection.
 
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the database would be access 2000 probably. almost static. occasional additions or changes at most.
the idea is to present an account code on the handsets on the incoming call.
eg incoming number 1234567 presents account id 4444444 on the handset display.
intrigant, do you think the cli matching will support 10000 entries?
i've got the database access to work but the client is reluctant to go to the expense of the ivr license on top of vmpro so would like to find an alternative solution if possible.
 
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They only alternative is to put all those numbers in VM Pro, you cannot import it so it must be done by hand.
The time putting this in and the administration of it may cost a multiple of the licenses and using a existing databae.
 
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guess i'll have to go back to the client with the numbers & let them decide.

thanks for all the help
 
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Hmmm, isn't this a classic case of where you should use TAPI and a contact manager?

IMHO

Jason Wienert
Brisbane, Australia
GoldMine, Avaya, ACCPAC CRM

Please remember to thank preople for their valuable input.
 
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tapi and a contact manager? can you elaborate a little? what contact manager are you suggesting i use?

no goldmine.
just a centralised flat list of contacts with phone number and account id. the only requirement is the account id displaying on the handsets.
 
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I don't think beyond what has been suggested there is any other solution that does not involve them putting their hand in their pockets.

ACS - IP Office Implement
 
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Tom

Not at all, in fact GoldMine is not TAPI compliant you need middleware. I don't plug anything it just a clear cut business need to me.

Jason Wienert
Brisbane, Australia
GoldMine, Avaya, ACCPAC CRM

Please remember to thank preople for their valuable input.
 
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really? i have goldmine dialing here for the sales guys using just the avaya tapi drivers?
 
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Yeah but you cannot do anything in GoldMine during the call because it is using a modem dialer!!!

Jason Wienert
Brisbane, Australia
GoldMine, Avaya, ACCPAC CRM

Please remember to thank preople for their valuable input.
 
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Look on Yahoo Groups for a seperate dialler for Goldmine - works great!! You can click around with that.
 
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Does the customer have exchange?

If so why not do something with Public Folders?

Jason Wienert
Brisbane, Australia
GoldMine, Avaya, ACCPAC CRM

Please remember to thank preople for their valuable input.
 
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