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I know this is already a couple of months old, but wanted to post the resolution (in case anyone has had a similar issue) - technician simply moved to another TN and no further issues, so it was likely a bad TN. This switch is in NY, so I couldn't do that myself. Thanks all.

When importing .wav files onto our Call Pilot server (v 2.01.27, they play to callers with a constant lisp/sibilance. We do not get the lisping when we play the files before uploading, but once we do, and they play for callers, the lisp/sibilance is VERY heavy. Anyone else have this issue?

I'm asking about both of the items, because I don't actually need help to do them, and have been working with Symposium for a couple of years, but I'm getting challenged recently by a new co-worker of mine. Activating Scripts: In the past (past employer) I've had to make changes to scripts...

I had already changed the MAXP from 6 (there were 6 agents programmed) to 7, just in case. No avail. I'm gonna get the vendor out there.

TYPE SCB CUST 0 CPRD 01 01 12 31 SHR 8 EHR 18 DOW 2 3 4 5 6 RFRQ 2 SFRQ 2 ROPT 1 2 PRIO 2 PAGE NO AID NO

User came in this morning to test, after I've reprogrammed the set. Still doesn't work. Where do I print the SCB?

We've tried unplugging the phone, replacing the phone, and I've also just flashed the phone. Still says (and stats) "Logged Out" when she presses the green ACD button twice. I will try outing and entirely reprogramming her phone tonite after she leaves, and will test again in the morning.

This user was logged in Monday OK, but came in yesterday to login to her phone and could not. She is at a different location than I am, but I've checked her programming (this is basic ACD - no symposium, no agent IDs), and checked that she was logging in correctly (lift handset, press green...

I've read previous posts about this, but resetting in LD 32 (CPWD l u) did not work. It's an Opt11/CS1000 running Succession 3, and below is the phone IDU info: M3900 TN: 015 0 00 10 TN ID CODE: M3904 NT CODE: NTMN34BA COLOR CODE: 70 RLS CODE: 07 SER NUM: A14AD9 I've also flashed the...

FYI - Adding an additional I/C key worked! Thanks!!!

I have a user that is the "Receptionist" and she uses the Feature 986 to transfer calls directly to mailboxes all the time, however, it does not work if her phone is ringing, or she has another call on hold. For example, she can transfer me if her phone is idle. However, if I'm on the phone...

A site of our is using Meridian Mail, and there are three mailboxes that is having issues with the Revert DNs in the individual boxes. When going to MB 25538 and inputting ext 25566 into the Revert DN field (this is just another user's phone), pressing 0 at their mailbox greeting returns the...

I concur Doug!!! Finally. I did some troubleshooting with her and we tried another phone with an add-on at her location, and it works perfectly. We're gonna replace the add-on. Thanks ALL!!! You guys ROCK!

I'm curious if this makes a difference - she does NOT have an external power adapter (and I'm aware that come versions need one), however she is getting power to the add on. When calls come into the extensions that are programmed on the add on, they ring and flash on her phone, but when she...

I have a 2616 programmed with a key expansion module. The programming is below. The user sees/hears the phone ring when the lines programmed on the module ring, and the module definitely has power, but the user cannot answer the lines when she presses the ringing button. Is there some sort of...

SORRY - I thought I was starting a new thread! Let me try again...

I have a 2616 programmed with a key expansion module. The programming is below. The user sees/hears the phone ring when the lines programmed on the module ring, and the module definitely has power, but the user cannot answer the lines when she presses the ringing button. Is there some sort of...

That worked!!! You guys rock!!! Thank you

I am having a HARD time acquiring a TN in Configuration using the Web Client. I've used desktop clients for older versions of SCCS, but this is my first time using the web client on SCCS 5.0 (I think that's the version #). Anyway, I'm not sure if there's something special I need to do to...