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thx mat

Hello all, Does anybody know how many digits are used for calling from a pabx to local and national numbers? Here in the netherlands for example we only use 10 digits for all kinds of traffic. Thx in advance,

in directory /opt/witness/properties in the file acr.properties --> tsapi.checkcallid=false after that service cscm restart good luck

Hello Guys, I got the following alarms in webpage : Minor Alarm connection cleared from wrong call : was connected to 277 but cleared from 280 logfile shows : [TSAPIEvent-1] ERROR com.swhh.cscm.c.a - Connection cleared from DIFFERENT CALL! Thought I was on 277 but cleared from 280...

Hello All, I have a license issue with a customer with CM 4.0.4 I installed a new AES server with System platform Version: 6.2.1.0.9 and AES version r6-2-0-18-0 Verint acr release 10.1 for voicerecording accepts only 4 channels to connect to, and i need 10. This are the channels available in CM...

Hello All, I have to export 3100 sip-users from a release 4 duplicated home and duplicated edge. The users must be restored into a new release 5 combined home/edge. Can Someone tell me what steps to take with provision? I know how to export it from de server as a xml file. thanks in advance

yes the call-type is aar and with uknu.

Anayone know why in the newest release 10.1 the tsapi service is not running? dmcc is running well with same username/password? ACR is installed on HP server dl360g7. aes software-only release 6.1.1 installed under VMWare.

Hello all, can anyone tell me where the +(number) is coming from when i connect MM with a Session Manager? when i connect MM direct with CM sip no problems. i made an adaptation for + in SM for in and outgoing calls but whitout result. so in the trace looks like : sip:+3001@ret.rotterdam.nl thx

Hello All, I am not able to retrieve agents real-time an historical info out of BCMR. vdn etc reports are fine. The bcms-login agents never logout on the system. Latest release (client/server) 2.4.5 and CM 6. Anyone had this issue before? Thanks in advance

Hello All, A university in the netherlands is planning to setup a office in St petersburg in Russia. can anybody give me some information about trunkgroup/ars/ and other settings. We are planning to install a G430 with S8300D 5.2.1 with analoge trunklines. Thanks in advance.

The control network is shared with the customer network. I have set the h323 registration to N because i want the phone to register on the clans. The PE is in the same network-region as the clans. Yes the portnetworks are both up. I think it has something to do with the sockets of the 1608/1616...

Hello all, Could someone tell if it is normal that 16xx stations are going to discover when i shutdown the active server? It take 2 minutes to register on the other server. The stations are connected through Clans and not through PE. This is a 2 portnetwork config on seperate locations. Thx

The release is -->4.2.4-35 Do you have the same problem?

Hello all, Just installed AES with software only rel 4 latest patch. If i logon with craft i am not able to acces CTI OAM, but Only Usermanagement. With the cust login it is possible to acces CTI OAM but have no acces to usermanagament.?????? Anyone had this issue before?

hello all, We have to change the domain name of all 4 SES servers. Whitin the maintenance web interface of the two Edge-servers the change can be easely made, but on the two Home-servers this is read-only. What happens with the two home-servers if the two Edge-servers are updated? According to...

Hello all, We have a CM 5.1.2 with latest patch and AES rel 4 latest patch connected to a voicelogging server.(single step conf) We have 20 licensed API-A in CM and as well in the AES server license file. The problem is that some of the cti-stations in CM give a out-off-service state after some...

Turning it off won,t help Thanks anyway, Anyone else suggestions?

Hello all, We use a h323 ip trunk to connect to a faxserver. all happend after an upgrade from 3.1.5 to 5.2.1 First there was a bearer capability problem. Changing the bearer capabilty in the signaling group of the H323 to speech and in the DS1 board solved incoming faxes,but not the outgoing...

What do you mean? In the network-mapping there is nothing about igar!