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this avaya 3641 is also part of the page all and also the hunt group. but we cannot hear the paging messages on this phone when they page. what do i need to look for?

I have recorded a new message to be played for the main office phone number and want to be played if it goes to voicemail. i have saved the wav media file and also made sure the flow is all good , same as previous with no changes. still when i call the voicemail , it plays some old message (not...

Hi, We have Avaya i.p. office. customers told me that dial by first name is not working when they call the main phone line and when it goes to voicemail. Where to check for this issue in i.p. office. what i should be checking for in the config setup of i.p. office. Any advice is appreciated

thank you all of you. where do i change this shortcode from 9 to 8. i am a newbie to ipo office

we have avaya ip office . to dial an external number the users have to dial "9" and if its outside local area they need to dial "1" by mistake some of the users are dialling 911 . how can we change this 9 to something else to dial external calls. thanks

I want to backup both IP Office and Voice-mail Pro onto another server. we wanted to do this so that we can restore the database if anything goes wrong with the current server having the software. any ideas as how can we do this? Thank you!!!

these conferences phones have to be rebooted (unplug the power) every time we do a conference call. they seemed to go in some sleep state if we don't use it ... the next time they are not responsive. the only solutions to this problem is to unplug the power cord and restart the phone. any idea...

Hi, We have this Avaya B179 in our boardrooms. We cannot hear any paging on this phone. Any ideas as how to fix this? P.S.: This phone number is also part of the hunt group for paging too. We have I.P office.

we have Avaya ip office and the phone model is Avaya 9608. All our phone lines when they go out they show the company name as "apple company " for all the extensions. I have forwarded a extension to this phone model avaya 9608. On the interface I want to make outgoing calls as "grapes company"...

how to clear the voicemail for the client in the voicemail pro as per snowman?

ok, then please let me know how to delete from the i.p. office as the voicemails are not stored locally!

we have avaya i.p. office r7 manager. The phones are Avaya IP 9641G. The voicemail type under IP Office system is "Voicemail lite/pro". To delete any voice-mails, we have to listen to each voice mail and delete on the i.p. phone. Is there any way I can delete all the stored / unheard...

i meant the saved voicemails on the i.p. phone

i meant the regular voicemail on the phone. there are about 400 unheard voicemails on the phone. how can i delete them all?

Hi, We have Avaya ip office and Avaya 9641 G i.p. phones. I want to delete so many "unheard voice mails" at once on few of the phones. Is there a short cut to delete all the voice-mails at once? Moreover, few of the users want the voice-mails to go directly to their e-mail inbox as a message...

Hi guys, I have a Nortel Digital set - T7208. I want to add this set to the I.P. office with a new extension. Under "extension" in I.P. OFFICE ... what should I choose H323 OR SIP extension? When I choose either one of them ... it try to find a i.p. handset? Please suggest? Thanks

Thanks smokinjoe2938[glasses]

got the merge button now!

i have the "save" button not a merge button ?

Thanks. I will give it a try