Search results for query: *

Our system is back up now but the BT engineer took it back to day one config because it was grinding for him when testing a more recent config with the blocked numbers in. I'll be setting up something makeshift for our sales team to use to check our blocked numbers with this week and we're...

It's somewhere between 1000 and 1300, thereabouts. I was adding them to user shortcodes originally (as directed by someone on the BT IP Office Helpdesk) but switched to using the system shortcodes after a reply above. I have been slowly moving the user shortcode ones into system shortcodes when...

Thanks. We're having our second extended period of outage with the system in 6 months currently and now we're being told the cause is we have too many shortcodes in the config and the system isn't designed to handle large numbers of those. Space-wise there is 5GB free on the SD card and the...

Ok, thanks. Did that. Seems we have the Linux version so database controls are greyed out.

Hi IPGuru, How do I find out more about database integration with VMPro? thanks

Hi IPGuru, Where could I find out more about Database integration with VM Pro? This system was installed for us by BT and I probably only understand a quarter of what's going on in there! It's been enough to do what we needed up to now, with the assistance of their helpdesk. TBH, I thought VM...

Thanks Janni. That's more useful information than I've managed to extract from the BT IP Office helpdesk! Don't suppose you know if it's possible to increase the allowed size of the config file? Also, do you know if the config space used by ARS shortcodes is the same as that used by system short...

Hi Perfs, we have a temporary solution which is similar, putting them in the ARS. Some short codes at user level override the ones at system shortcode level. Basically, at user level there is 9N set to dial (9 gets an outside line), so 9ANYTHING at system short code level is overridden by this...

Hi, I'm having an issue with something I need to do in IP Office and wondered if anyone here knows a way round this. Our company contains a B2B telesales department and, for reasons I can't change, they have to do their own research and call the business numbers they find directly. This means...

This does it... <%@LANGUAGE="VBSCRIPT" CODEPAGE="65001"%> <% response.Charset = "utf-8" objConn.Open "Provider=Microsoft.ACE.OLEDB.12.0;Data Source=" & DATASOURCE_HERE & ";Extended Properties=""Excel 12.0 Xml;HDR=YES;IMEX=1"";" %>

Hi, Does anyone have experience of grabbing data from an excel spreadhseet and writing it to web pages when that content contains emojis? It doesn't work well at all for me. The emojis come in as question marks. I believe they are UTF-8 characters. Do you have to add anything to the usual...

Hi, We're in the UK and looking at a few proposals for a new phone system for when we move building. One of the proposals involves using IP rather than ISDN30 and putting it over Gamma's voice assured broadband service. The other proposals go for IP over leased line or ISDN30. We have a B2B...

Thanks for the feedback. We're still waiting for an Avaya demo so it will be interesting to compare it to the others. Seems like there are a lot of companies supporting Mitel systems here. Avaya is well supported too.

Hi James, Thanks for the feedback. I don't recall any of the 3 products we've been shown so far having multiple PSUs. If this is a once every 4 years type event and the support contract meant someone was out replacing that the same day then I think we could live with that. The Mitel solution...

Hi, Hopefully I'm ok posting this in both Avaya and Mitel forums, if not I'll delete one! We are moving office later this year and this will necessitate moving to a new phone system (our current one is obsolete anyway!) We have 40+ staff but 80% of calls are outbound telesales. We need call...

Hi, We are moving office later this year and this will necessitate moving to a new phone system (our current one is obsolete anyway!) We have 40+ staff but 80% of calls are outbound telesales. We need call recording, logging as part of the package. We are being offered a number of hybrid...