Search results for query: *

Yes, in the past we paid for R11 upgrade and VM Pro upgrade if needed. But now our distributor says they need to charge us for their IP Licenses as well that the customer already paid for. They said Avaya changed their policy in November 2020 and all licenses need to be re-purchased when...

We've gotten away from Avaya a bit these days but have a customer that wants to upgrade to R11. They currently have Essential license and IP endpoint licenses. No IPOSS support contract. Our distributor is telling us Avaya changed policy in November and any customer that wants to upgrade without...

I guess the Owner was looking for something specific but the employee already deleted the VM.

We did initially ask XIMA and they told us we would need to open a case with Avaya. They didn't seem to want to offer much support.

Thanks for the info.

We have a customer that uses XIMA Call Reporting and Call Recording. The customer is noticing issues where calls that are not answered and go to a users VM are not being recorded. XIMA is blaming this on the Avaya IP Office. Has anyone else experienced this? Avaya IPO - 8.1.95 VM Pro - 8.1.9803...

Its now working. Users error - they weren't looking at correct button. Thanks.

Looking for some assistance. We have 2 IPOs on 9.1.3 connected over SCN which has been working for years. Customer is now asking to be able to Park Calls between sites. The Call Parks on both systems on the button programming are setup the same with the action data being 201, 202, 203. In the...

Does anyone have any thoughts on what may be causing this?

Issue with being able to login phones registered on main system to the remote system. SCN is up and running and can dial across. We are able to logout/in phones that are registered on the remote system and login on the main system. We cannot do the opposite - phone extensions registered to the...

The last issue with no audio on Voicemail turned out being a bad Combo Card. Thanks for all the replies.

I have tried every means possible to troubleshoot. I have their config working on a test unit in my office with a default 10 port switch and 3 IP phones work on embedded. All works great. We have proved out it being a phone system issue by testing with a digital phone.

We just switched to Embedded Vm to test and same issue. We see VM come on in system status but no audio. Digital phone works.

Same subnet

We are running an IPO500 v2 with 10.0.5 and VM Pro with 10.0.5. All 9608 IP Phones. We have a VCM64v2 and Combo Card for Ip phones. We see VM up and working. All users are registered, etc. We see the VM channel go in service when a call hits VM. We see system status showing the connected call to...

Any ideas on no audio when calls go to VM whether from outside calls coming in or extension to extension calls?

Thanks for the replies. We found out we did have two way audio on a live SIP call. Initial testing was done remotely after hours done so the no voice was just when the Voicemail Pro VM Box answered. We found today VM also didn’t work when dialed from an IP Phone internally. Handset to handset...

Thanks. I was assuming network as well but wanted to be sure. VCM channels are in place. Just wanted to confirm that once the SIP trunk was registered to SIP server the IP Office doesn't have anything to do with Audio.

Yes, customer provided Cisco Firewall. Have been working with their Data Network guy who knows their network inside and out. He has been watching traces, etc. We are setup identical to all the other SIP trunk customers we have. I just didn't know if there were any settings within IPO that would...

Is there anything in the Avaya IP Office that would cause no audio on a SIP call? SIP trunk is up and registered and we can see incoming calls but there is no voice when a call is answered. IP Office 10.0.0.5