We have a customer that uses XIMA Call Reporting and Call Recording. The customer is noticing issues where calls that are not answered and go to a users VM are not being recorded. XIMA is blaming this on the Avaya IP Office. Has anyone else experienced this?
Avaya IPO - 8.1.95
VM Pro - 8.1.9803
XIMA's response - In troubleshooting, we found that Avaya VMPRO is not generating an audio recording (.wav) file for us to pull and convert when someone leaves us a voicemail.
We need you to open a ticket with Avaya to figure out why it is not generating .wav files for that audio recording, or if it is, where they are being stored because I did not see it int the VRL folder.
Avaya IPO - 8.1.95
VM Pro - 8.1.9803
XIMA's response - In troubleshooting, we found that Avaya VMPRO is not generating an audio recording (.wav) file for us to pull and convert when someone leaves us a voicemail.
We need you to open a ticket with Avaya to figure out why it is not generating .wav files for that audio recording, or if it is, where they are being stored because I did not see it int the VRL folder.