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Hi! You can get wich month you want, if you use PDM and Update Datebase. There can you choose 1 month you want to se reports on, then. Good luck Jimek

Use one of your free extension-number, make that free number to an ADN on the phone, remember Call-alt 1 on the ADN, so he can hear when a call arrive. Hope this can help you. Jim

Hallo NCCOI! How did you logoff an ACD-agent remotley? What command did you use? and how exactly is the command? (sorry for my english). Regards Jimek

How many members in the group? Maybe you can use a pelpilist and change it every week so not same person always get the calls. :)

The overflow in bc11 is for just NEW calls to the grup not calls that are in the acdque. I think the agents have to train how to use the phone and how the ACD-group works. If the agents always make them unavailable when they leave their place you never have that problem.

Hallo! Make an ADN-number in each phone with call alternative 6, and next you have to use the Spexi to make an Hotline between the two ADN. Good luck. Jimek

Hi! I read that you have problems with outgoing calls when the phone are locked, i think you have to control the category and CATTYP=2.

Hi, The Conference leader can just connect members but not disconnect them. /Jimek