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Here are examples of how I am hiding and unhiding the navigational bar and ribbon. Function SecureProperties() ' Hide Navigation Panel DoCmd.NavigateTo "acNavigationCategoryObjectType" DoCmd.RunCommand acCmdWindowHide ' Hide Ribbon DoCmd.ShowToolbar "Ribbon", acToolbarNo...

How about the 'Agent AUX' report? This historical report displays the time an agent has spent in each work code. If there is 00:00 for the time code, the agent would not have used it.

I am having this problem with a custom report. The only way I know how to format the report is in using a table format. And none of the formats for time fields works as I had hoped. Is there another method to format a field - perhaps within the query?

Susan, Thanks for the reply, but that would still be a problem if the value was less than 1 minute. For instance, 16 seconds displays as ":16" with the format set for "245:10".

I have a CMS report that displays the average time an agent is in the available state. But I am unable to get the format for this field to display correctly. The first character in the field is always a ":". If the time value is 2 minutes and 30 seconds. The report displays the time as ":02:30"...

That seems to have worked – at least on one report. I modified multiple reports, but the summary totals were either left blank or just provided a sum. I was almost ready to give up when I modified the VDN Call Profile Daily report to accept multiple VDNs. This provided a correct weighted average...

I am looking for a CMS report that will display a daily service level average across multiple skills. This report needs to show the SL measure from midnight until the report is ran. The report should use a weighted average. So for each skill used as input, it should multiple the...