Search results for query: *

VM Pro 9.1.12 on windows 10 PC Issues reported garbled audio when calling into AA. Sounds more like audio was playing at least 2x speed if not faster. Attempting to change prompt results in file being selected showing 0 seconds of audio, even in modules that were not adjusted.

We have a client that requires their help line calls not show inbound caller ID information. Server Edition R11 w/ VM Pro and SIP trunking I've tried sending calls to a dial extension short code with telephone number 118s"0000000000", I've tried sending calls to VM Pro and transfer with Source...

The user that requires a softphone/communicator also requires the ability to answer calls for 3 other people. Those 3 other people also need to be answered by another employee, so I believe twinning is out of the question. I know I can create a group for those users to include the other two...

Without getting a receptionist license for Softconsole, which I would assume work with coverage buttons, does anyone know if softphone would alert coverage calls and it's just a communicator issue?

Have you tried playing with "Secure Communications" found in File>Preferences>Security Tab? If checked and set to low, set to none and uncheck. If not checked, check and set to none or set to low.

It appears that coverage appearance buttons aren't alerting the user's Communicator desktop app, only the deskphone back in their office. I can't find any documentation that says this won't work but I am assuming it is by design. They have Power User and Softphone licenses and are release...

Brilliant. Thanks Westi!

Hello, I created an offline config using R11 manager to be loaded to a system that is currently running 9.0. I currently don't have access to the R9 system to see if it would even let me load it, so was wondering if anyone knows if it will work or if I should install 8.1 manager to create the...

Correction, I found one side had G711A set as a codec. Waiting for reboot approval to confirm that is the issue.

Yes, codecs being used are G729 on all ends and all Allow Direct Media is unchecked.

I've got a customer with server edition and 40+ expansion units. All units connect to server and then to an expansion unit for outbound calls. Only one branch is hearing themselves when they place calls to extensions on other systems or outbound calls through another systems PRI. They have IP...

A few days ago a client of ours started having issues calling out over their Analogue trunks. Inbound still works and no alarms are in the 9.1.7 system. When tracing outbound the system accesses the trunk and appears to be calling out but the user hears nothing. When an analogue phone is...

I'm fairly certain that copying a voicemail to another mailbox should act just like a new voicemail to that mailbox. Meaning if voicemail to email settings of the receiving mailbox is setup to copy or forward that message would email out. Same for outcalling if that was setup on the receiving...

I just replaced a dead UC Module V1 release 9.1. I can login via the browser and manage it via Voicemail Pro client. I cannot however connect to it with Putty or WinSCP and am getting a Connection Refused error. Has anyone come across this or have any idea what may be preventing access...

Thank you for the quick reply, just read that as well. Waiting for a chance to reboot and will confirm.

I've recently upgraded a system from 9.1 to 11.0.4 and there were issues with one-x mobile VOIP mode not working. Checked config to find SIP Registrar was not enabled. After attempting to enable it twice and trying both a timed reboot and when free reboot the system would come back with the...

I've got a customer who's PRI occasionally spits up Yellow, Blue, Red, Loss of Signal and Trunk out of Service and self clears. The trunk appears to be In Service/Idle but provides "Waiting for Line" until the system is rebooted. I feel as if they are experiencing small power outages since the...

I have a few sites ranging from 9.0.2 to 9.1.11. I have yet to get confirmation that the clicking sound is heard on extension to extension calls between US and Bulgaria over an SCN line but it randomly occurs when connecting to a conference meet me session. Usually the US hears the clicking...

Thank you so much! Once the crosses were reversed the lines picked up as expected.

I just installed an R11 IPO with an ATM16 expansion module to support the ground start trunks. Inbound is no issue but the system is very picky as to which lines can be used for outbound, and overnight seems to somehow now have less lines that can be used for outbound calls. Both units are...