I've got a customer with server edition and 40+ expansion units. All units connect to server and then to an expansion unit for outbound calls. Only one branch is hearing themselves when they place calls to extensions on other systems or outbound calls through another systems PRI. They have IP phones and analogue trunks at the local expansion unit and work fine between each other and local outbound calls. Calls to extensions and outbound over the other PRI connect and stay connected but the local site hears themselves and the far end hears nothing.
I've tried adjusting the number of channels on the trunks to force it to reset and supposedly worked once but the issue is back. I feel like it may be network related but not sure how to prove it. Their network team says it's setup the same as other branches and I have no reason to believe otherwise. Any idea's on what it may be, or if it's the network a way I can prove it?
I've tried adjusting the number of channels on the trunks to force it to reset and supposedly worked once but the issue is back. I feel like it may be network related but not sure how to prove it. Their network team says it's setup the same as other branches and I have no reason to believe otherwise. Any idea's on what it may be, or if it's the network a way I can prove it?