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Well it turns out the site was actually putting a '1' in front of the 10 digits, assuming that if they had to dial the area code, they had to dial '1' also. Now they are fine with dialing 10 digits instead of 7. Not that it matters now, but I still don't understand why on a non restricted phone...

I'm on my way to the site now I'll let you know

Thanks for the quick response Firebird. I'll read thru this. It just didn't make sense that any number that requires 10 digits goes through but 7 digit dialing is denied.

Just installed PRI on opt 11 3.0. Everything's working fine except when the console uses ACOD to give a restricted phone an outside line. Is it because you are accessing a channel and bypassing the D channel? For now the operator is dialing the number and handing it off, but ideally they would...

Thanks again everyone for responding & Stanley of course I meant 3903 but thanks for the laugh.

Thanks for responding guys System wide phone display 2616,2008,2903,3904

I have an option 11c 4.5 Can I change the time and date from example 27 9 13:00 to September 27 13:00?

Here's what it boils down to in my opinion. A few months ago, due to a fire, these two sites were temporarily combined which more than doubled the call volume, and they don't have the manpower to keep up. They get nearly a message every minute. When retrieving messages it plays a message "your...

This a state DHS site and they are advised that their call will be returned within two business days, but they still keep calling.

I will check alarm log also.

thanks curlycord I will be onsite tomorrow. I initially had it on the primary COS but its been almost a year since I set up the ICC and I went back and changed it to it's own COS a couple of months ago to allow for shorter message time. They have since temporarily absorbed manpower from a...

curlycord: Yes, I understand that. I built a mailbox for DN 345 which is the control DN. In COS I set it to purge messages after 5 days. I called the site and had them F980 & they were able to leave a message. I also do not get why after I set max message time for 15 minutes, it continues to...

Thanks for the replies. Firebird: They are just logging into MB 345 from their phone. There is no indication of DN 345 on any other user DN. Are you saying that the messages have to be played before they are automatically deleted? This is a state office where people will call in and leave the...

I have a customer that uses ICC, DN 345. I have class of service (2) set for max message time of 15 minutes, but when I checked activity it shows between 85 - 95 minutes use each day and they can hardly keep up. I also have it set to delete messages after 5 days but that's not working either...

thanks snowman, I've worked on bcm's for years but this will my first ICC

can an agent login from any phone?

Ozzie is right on the money if you are gonna move the packages. However, if you are extending past the smart jack you might run into a little trouble. I extended ckts over 300' a couple of months ago using non-shielded cat6 & have not heard any complaints yet. Knock on wood.

I appreciate the info. Thanks

My company gave me a laptop with Windows 7 Pro. I am supposed to use Virtual XP mode with HyperTerminal to backup several customer sites. No matter how I configure it , I can not communicate with any switch. The company I previously worked for used Windows 98 with HyperTerminal & I never had...

Hey curtismo, thanks for the response. I never heard back from the customer but now I know what to look for