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I have just used an empty announcement as a counter. Create an announcement, but don't load an audio file. Then update vector with a variable that you increment. Have a script that displays announcement usage at 11:50pm and saves to a file, then resets whatever variables I used to 0 at 00:10am...

Has anyone actually had this issue? I've been adding/changing announcements for 6 years (6.3.SP14 the last 2 years) and never had a problem. We run 70-90 announcements in a group across 14 G450s. Is there some specific process or active feature that causes this to happen?

I will kill....or give up all my kids......for a campon-busyout of just a single PRI. I hate having to take down 10 PRIs just to take one out of service. Right now we do it the long way by doing a campon of each specific trunk group channel we want to take out of service. Tedious, very tedious! :(

Hmm......interesting thought.......yes, in this case we are queuing to the skill that gets answered and then to a q-lamp skill at the same time.

Are the calls truly coming in to Skills or are the calls coming in to hunt groups? Are agents configured to accept more then one ACD call at a time? Looking at your reports, do you see calls identified as RONAs for the agents (assuming you have CMS too?)

We had it running just fine on 6.0.1 using it both as softphone and as deskphone control.

We have ECHI installed and we see the Abandons on the Call Profile report. It appears our other skills report properly, just not this one. I wonder if it was a Flow Out call or something and for the long duration, not tagged as an Abandon or ACD call. Guess I'll have to try and run some...

Stinney, That's what I was thinking, but the reports don't seem to match what I was expecting to see. For example. he Split/Skill Call Profile shows ACD Calls and Abandon Calls. All counts are falling in the first 3 buckets (which are calls at 0, 5, 10 seconds). Now, the Split/Skill Summary...

Have a group wanting to know how many calls were in their skill prior to being answered by an agent for at least 60 seconds. They don't want the average, they want an actual count. Call profile shows abandoned and ACD calls, but is there something like that for how long calls queued up? Haven't...

I don't have access to my AES boxes at the moment, but you can import devices. I used a file format I found in an AES doc or in the online Help for AES to create the file to upload. This can all be done through the GUI. I think the upload might be in: Security > Security Database >...

For traffic analysis, generally you use Erlang B (or Erlang C or Poisson) formulas to calculate the probability that a certain amount of calls will be blocked (if blocking calls is acceptable) based on a certain amount of traffic and number of trunks. If requires determining what your peak busy...

Anyone happen to have the latest ACA for Lync integrated with CM 6.3? We have it working, but the ACA has TONS of problems. The biggest issue is you can't transfer (single step or blind) a call to another extension/number. Really? That is a MAJOR basic function of a phone!! Second, it appears...

Sounds good, except for the fact that traceSM shows nothing for calls being placed to SM from Exchange. Outbound to Exchange is working, but calls from Exchange to SM (MWI/Play from Phone) don't ever appear to reach SM. Traces from Exchange show destination unreachable or blocked. Without...

Whoops....forgot this..... We have CM 6.0.x, Session Manager 6.1.x

Has anyone hooked Avaya Session Manager up to MS Exchange 2013 for Unified Messaging/Voice Mail and have it working? We had Exchange 2010 UM working just fine, and our Network Group went and upgraded to Exchange 2013 and broke everything. Our Network Group, consultant and Microsoft have been...

Technically no. We have a few test stations in there only. However, we have tried putting extensions and/or VDNs in the intra table. Still doesn't change anything.

Hello, We have a CDR issue that is preventing us from tracking internal calls that pass through a VDN properly. Here is the scenario: • Station A makes an internal call to a VDN that passes through a Vector (for example an auto attendant) • Depending on the selection the caller makes, that...

Hmmm....cool......just found something to do this weekend!!! thanks for the tip and I'll let you know what happens!!!

monty......yep, chacked all the variables we could find. There is a possibility of only one number that could come into us that would translate to the 86500, but checking this morning, that number doesn't belong to us and goes to another company. All our other inbound number that comes in are...

cgogan13......we have over 2500 employees in 25+ offices and we do about 200,000 calls in and out a day. None of these guys pay that close of attention! :) smokinjoe......yep, that is what we did this morning. Guess we'll wait and see what happens!!! Thanks everyone!!!