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Thanks for the info. So it looks like my only choices are to send to the operator (0), go to the general voicemail, or disconnect. Is there no way to send to a specific extension instead of the operator? The documentation looks like the answer is no, just checking if there is some kind of...

Running Merlin Legend System with Merlin Mail. I run two businesses at the same office, with two separate autoattendants. The first autoattendant is quote complex, with several extensions and actions, and a dedicated operator. I am trying to set up the second autoattendant, which is much...

Thanks for the input. I have returned the router and replaced it with a different model. Fingers crossed on this one. DR

Forgot to add that in my first post. I tried to ping it several times without success. Got an "host unreachable" message each time.

Bcaster- Does this seem like the only solution? Any ideas re troubleshooting this issue? Thanks in advance, DR

Very strange and sudden problem here. My WRT54G router just completely stopped working after functioning perfectly for months. I have tried the full reset of the device, and I know that it is still broadcasting an SSID, because my PowerBook picks up the "linksys" default name. I cannot...

COS is "1".

Franke- For what it is worth, tranfers directly to vm on 10 worked perfectly for about 2 months, so I not not clear on how something could get bumped out of its proper programming. Could you walk me through how to verify that the extension is in the vm cover group? Chcoale- I will verify the...

Sorry about that. Legend 7.0 V10 with Merlin Mail. The personal mailbox is set up, as I can access the box from both a normal login into 10, as well as an admin login from 9997. The persons name and password are there and work fine.

The issue: The main operator extension in our office is "10". Recently, any attempt to transfer a call directly into the voicemail box of extension "10" results in a fast busy signal, and no transfer. Call transfers to the extension still work correctly. Any thoughts on this?

Merlin Mail, 2.0 I believe.

Is it possible to remotely activate Night Service via a phone call into the VM system?

Sounds like option 2 or 3 is what I am looking for. I am looking to put a button on the operator console only that, when activated, forwards direct calls to the "10" extension to 11, 17, and 13. I am not familiar with adjunct extensions, so I am trying to find the easiest way to do...

Turns out that the "LS Reliable Disconnect" feature was set to "OFF". Made that change, so hopefully that problem is solved. Thanks as well for the additional information. These are not critical issues, so I can deal with them as users get more comfortable with the system. I...

Looks like everything is working now. I have tested pretty extensively and it looks OK. I have a couple of other questions for you if you don't mind. Is it normal for calls that come in to the voicemail system to tie up the line that they came in on for 30-45 seconds at a time? It looks like if...

I have logged into the admin mailbox, and "7" is not an option, hidden or otherwise. I went into the "9" hidden menu for system administration, and found no "7" there either. Can you provide more information? Thanks, DR

I understand you 100%, but I have a question: How does the new mailbox, #791, relate to the "Daytime Attendant" that is already set up in the system? I have already gone through the procedure of setting up the Daytime Attendant, but now it seems like box 791 will pick up the call...

TTT- Thanks for the post. We are dealing with Merlin Mail (pretty old version, 1.0 or 2.0) with Merlin Legend 7 system. Truthfully, I could use detailed instructions on getting it fully set up. In the meantime since my post, I went through the Night Service menus, assigned all extensions to a...

I need expert assistance with the Night Service function. Here are my scenarios: Daytime Hours: 1)Ring to receptionist 2)After four (4) rings, go to Auto Attendant (AA) 3)AA presents Open for Business message Dial employee extension, open employee directory, or press 0 to ring the operator...

All- Thanks for your input. The HFAI button is definitely on, and no, I have not yet tried to change out the set. It looks like it is probably a mic issue, although every other part of the phone is 100% functional. I will have to test it further to ID the problem. Thanks again.