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We are looking to play local artists on our music on hold and did not want the same artist played first all the time. This would be within CUCM for 7945/65 phones and also our CCX scripts. Thanks Old ROLMan working on Norstars/Cisco/Avaya

I have a request to have callers sequence thru MOH flies i.e. caller 1 gets wav file # 1 caller 2 gets wav file #2. Anyone doing something like this ? Thanks Old ROLMan working on Norstars/Cisco/Avaya

I am finding on some analog trunk ports that I an getting 1.4 to 1.6 volts DC without the PSTN connected. Is this normal or has anyone else seen this. Thanks Old ROLMan working on Norstars

Have an issue that we cannot pickup any ringing lines till the first ringing line is answered. So if two or three calls are ringing in we have to answer them in the order they come verses picking the line we want. We have a couple of must answer lines that we want to pick up first. All our...

Is there any software out there to allow us to pull the info out of the Norstar and download it to the BCM ? Thanks Old ROLMan working on Norstars

Can a remote BCM 7316E use trunking from the main BCM ? Old ROLMan working on Norstars

When I setup one of our Help Desk people with Help Desk Admin rights the cannot change a password only unlock mailboxes. Any ideas ?? Old ROLMan working on Norstars

I have an ATA @ that rings on exten 221, how do i get it to ring on 222 and 223. Thanks Old ROLMan working on Norstars

These are only used with headsets no handsets, these are 911 answer positions. The other two sets on the system work fine. Will look at the headset amp tonight as it does phone and radio . Old ROLMan working on Norstars

I am having an issue with not hearing the clicking tone when the keypad is pressed. When my customer dials out sometimes you do not hear the click or tone associated with pressing a digit on the keypad. The call does go out so it is generating the DTMF tones on the trunk, but the user is not...

I have a customer that uses "9" verses assigning lines to the sets. How do I get caller ID to work on those sets. They have CI cards installed. Thanks Norm Old ROLMan working on Norstars

I have monitored the ports and have not seen heavy traffic on them, rarely more that 3 in sure at a time. The customer says that had it happen at 7:30 in the morning so I was thinking it maybe a flaky port but I not seen a port on a NAM go bad. I am going to reboot the vmail on the weekend and...

They have 6 ports available.... Old ROLMan working on Norstars

I have a customer that gets vmail busy messages even when we know there are ports available. I monitored the ports and all looks well, no ports in trouble. Any ideas why this is happening ?? Thanks Norm Old ROLMan working on Norstars

When I monitor activity on the the voicemail ports I have 2 ports that have an A beside them which I believe means channel available-not installed. How easy is it to turn up these "A" channels to use them. Thanks Norm Old ROLMan working on Norstars

Is the DS trunk card just an older version of the LS/DS trunk card ?? Also do you count trunk cards in a 8x32 KSU left to right or right to left. Are trunks 1 to 4 the first card on the right facing the KSU ?? Old ROLMan working on Norstars

Yes but it looks like the records are printed after the call or 10 to 15 seconds after the call is connected, I am looking for records that are printed or presented as soon as the Norstar detects ringing. Old ROLMan working on Norstars

I am working on MICS 6.0 and a SMDR6. When I select Norstar and realtime I get only call that have caller id. I am looking at capturing some data on some trunks that are 911 trunks and we get caller id and ALI info on a modem verses on the line like regular trunks. Does anyone know a work...

I am working on a MICS 6.0 with SMDR6, when I turn on Norstar and realtime I only get records when the call comes in with Caller ID ..... Calls coming in without Caller ID are missed. I am trying to get realtime info on some 911 trunks but the caller id for those lines comes across a modem from...

If I remove the set from the hunt groups it is in and the buttons dissappear, can I then put the set back in the hunt groups ?? Old ROLMan working on Norstars