NAM VM Busy

[bekcom]

I have a customer that gets vmail busy messages even when we know there are ports available. I monitored the ports and all looks well, no ports in trouble.

Any ideas why this is happening ??

Thanks

Norm




Old ROLMan working on Norstars

 

[Crowtalks]

How many channels are enabled?

NCSS NCTS NCTE

 

[bekcom]

They have 6 ports available....


Old ROLMan working on Norstars

 

[RikRodgers]

Have you monitored them at hours of peak use? Usually people check their messages as soon as they come in in the morning, after lunch, etc...

You may actually need to upgrade.

 

[bekcom]

I have monitored the ports and have not seen heavy traffic on them, rarely more that 3 in sure at a time. The customer says that had it happen at 7:30 in the morning so I was thinking it maybe a flaky port but I not seen a port on a NAM go bad.

I am going to reboot the vmail on the weekend and see if that makes a difeerence.

Thanks




Old ROLMan working on Norstars