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Thank you in advance. Can someone please tell me how to remove multiple Octel VM boxes at once? We have several hundred and would hope not to have to do one at a time. If someone also knows of a good manual too, please let me know. We are using Procomm for the dial in. Waiting for your reply...

The user has created a CMS Historical Daily Productivity by Agent Report. They want to be able to create a REAL TIME Daily Productivity report by Agent. Also they want to be able to add totals for the agent group. I was able to build a real time report but there are no totals. Also it is a...

I told my boss about your plan which worked for me. Eh....what he said was that the user should just be able to dial the SO button and be able to SO. He doesnt want to go thru all that programming. Any other ideas. We do have one location that it works on.

I am thinking it is the FAC that is being denied to other locations.

Phoneguy - Can you explain more. I have a VDN 4103, pointing to Vec 33. Vec 33 just has route to the FAC for Service Observe. When I call the VDN I get the turkey tone. Do I have to add the FAC to the ARS under for 3 numbers for the FAC? Password protect what? Let me know. Thank you,

The simpilist way to explain it is, is for some reason the routing is not allowing the SO FAC at another location. I do have another location where it is working. I am just not sure where to start to look. Is there a check mark or something if it is supposed to be allowed at another location. I...

The request is to SO an agent. The mngr & the agent are at the same location that reside off of a MG430. I am on an S8700 in another location, and I am able to SO them from my office, We have another MG430 that can SO from their office, but these two particular locations can not SO their agents...

Thank you. I have completed this.

all i did was order them from the vendor, waited for AVAYA to install them, then I did the cvssvc, option 1 and it told me when they had been installed and how many.

We installed 10 new cms licenses in our SUN. Can someone please tell me the command to see how many licenses I have total. I want to make sure they are installed. Thank you,

We installed 10 new cms licenses in our SUN. Can someone please tell me the command to see how many licenses I have total. I want to make sure they are installed. Thank you,

Thank you both. Is there anyway to cahnge this timer to make it shorter? The interdigit timer?

Can anyone tell me what I may be missing here. After announcement 3616 there is this pause for like 20 seconds, waiting for someone to enter an extension. Is there anyway to shorten that time? I know the announcement ended right after spoken. Is the wait long for everyone? Maybe there is a...

maybe 50 - 75

Customer would be putting in the agent LI ID #. AGENT LOGINID Direct Agent Skill: Service Objective? n Call Handling Preference: skill-level Local Call Preference? n SN RL SL SN RL SL SN...

THANK YOU!!! Step 11 & 12 would ask if they know their parties extension. Say they put in the extension. THEN if the agent is logged in we would like it to go to VM if the agent is not logged in then we would like it to go back to skill 2. I hope I pasted this correctly .THANK YOU Number: 1...

Has anyone thought of anything esle? Agent LIID If the agent is logged out then the call goes back to ACD If the agent is logged in then the calls goes to VM Internal callers off of a vector. Let me know. I always think there is some answer. Cover paths will not work in the application described.

I think the key here is the fact that the agent is "logged out". There has to be some variable that says do this if "this particular agent is logged out". I am still trying to figure this out. Thanks,

Out of a vector. If a cust reaches the VDN then to vector and we give them the option to dial an extension then it goes to the Agent ID. If they are logged in it goes to VM & if they are not logged in it goes back into the que. The internal/external call would work on the CP except it will...

Please see this quote below: If a caller dials a toll-free number to reach the agent, it is still an external call. We have an option on our menu to dial the employee's extension (or agent logon ID) directly; these are still external calls. I have to disagree with this. Yes dialing the 800 #...