Logged Off. Can you redirect call in ACD?

[MQH12]

Here is another one. I love you folks here. This is fun. I wish I had more answers than questions.

Call comes into agent thru vector or auto attendant. (2xxx - login ID), agent is not logged in. Call would go to VM. Is there anyway to redirect that call back to the ACD que to be answered by another agent? Thanks,

 

[SF0751]

Are your callers putting in the agent's extension, or their logon ID?

Also, can you post page 2 for your agent?

Susan
You can have it all. You just can't have it all at once.

 

[MQH12]

Customer would be putting in the agent LI ID #.

AGENT LOGINID
Direct Agent Skill: Service Objective? n
Call Handling Preference: skill-level Local Call Preference? n

SN RL SL SN RL SL SN RL SL SN RL SL
1: 2 1 16: 31: 46:
2: 17: 32: 47:
3: 18: 33: 48:
4: 19: 34: 49:
5: 20: 35: 50:
6: 21: 36: 51:
7: 22: 37: 52:
8: 23: 38: 53:
9: 24: 39: 54:
10: 25: 40: 55:
11: 26: 41: 56:
12: 27: 42: 57:
13: 28: 43: 58:
14: 29: 44: 59:
15: 30: 45: 60:

 

[SF0751]

Hmmmmm......

How many agents?

Susan
You can have it all. You just can't have it all at once.

 

[MQH12]

maybe 50 - 75