Here is another one. I love you folks here. This is fun. I wish I had more answers than questions.
Call comes into agent thru vector or auto attendant. (2xxx - login ID), agent is not logged in. Call would go to VM. Is there anyway to redirect that call back to the ACD que to be answered by another agent? Thanks,
Call comes into agent thru vector or auto attendant. (2xxx - login ID), agent is not logged in. Call would go to VM. Is there anyway to redirect that call back to the ACD que to be answered by another agent? Thanks,