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How do you create a "coverage path" in the Call Manager. With Avaya it was a simple operation to just add coverage-path next. But I am still getting use to the CM. Any help would be greatly appriciated. Thanks.

It is asking me for the extension....I do not know the extension. Is there a place where I placed the dial string and get an extension return.

How would I trace a 911 call made by a user?

Thanks that worked out great

Created a Call Handler in Unity for an information line and recorded the standard "operating at normal" message for employees, however can not get the recording to update on the extension, any suggestions. Thank you in advance for your help.

Need to change the outgoing numbers for a block of DID numbers. We have a G3si V12 in the comms room, I have started assigning a new group of DID that we have had like forever and have just reach an employee count that requires me to start assigning 44XX extensions. The problem is that when...

have a site that will not connect 911 (9911). Stopped working after a power outage. have reset the subscriber but continue to get fast busy when dialed. limited info i know but thats all i have at the moment. And suggestions? Thank you.

Yes, the GW has been restarted and has been reset from the web. When I list the gateways, I can see the GW in question. All the endpoints of that GW are registered. As far as i can tell the CM sees the GW and all the endpoints.

Had a power outage and one of my VG224 GW will not provide tone any more. I have checked for physical damage, none. Checked continuity from the gateway to the 66 block. Reset the ports and the gateway itself. Still no tone. The only thing that I do notice is that the activity light is not lit on...

I have a CM 6.0 and for some reason the programming changes that I have been making for the last couple of days have not populated the the deskphones.When I open up an extension the changes are reflected in the CM but the phone will not show those changes on the display. Tried to reset deskphone...

I am trying to get a list of all users on the CM with names and extensions. It seems pretty hard to get such a simple dump from the CM. Does anyone know how to get this? In the past if I wanted to get a full dump from say an Avaya with all users and extensions i just did a "list station"...

Thanks for the help....somehow I overlooked the Calling Search Space on the Call Forward and Call Pickup form. There was no Calling Space selected. Thanks for the redirect

Some of the phones in our system will not allow the callfwd feature to be activated. The softkey to activate the feature displays on the phones but when a user trys to input number to be forwarded to you get a "this number can not be dialed" message. What is strange is that at one time Callfwd...

You may to give this a shot. Program one of ext 8975 line appearances with "aut-msg-wt" then type in the extension 3275. I think this may solve your problem

Anyone out there try to connect a G3si to a S8300 via fiber. We have a portion of our campus that has lost connectivity to the PBX and it is too expensive to run new cable so we have tried to place a S8300 out in the affected area and try to connect back to the G3si via fiber converters. ***...