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A conference call is in session. After a certain amount of time the call will call the operator extension. Conference call comes up in the display and she is able to join in the call. No one added the operator. This must be a timer issue, but which setting would it be? The unsupervised CO...

Client forwards extension to cell phone. Works fine. After about 2 to 3 minutes the call remains connected to the cell phone but calls back into the main office location where people can pick up the call and join as if in a conference call. How do I keep the call from ringing back into the main...

When you press 9 the ACS grabs an outside line. Is there a way to stop or change that? I am trying to get into an Amanda voicemail system, but you have to dial 999 to reach the admin mailbox. Only system I have on hand to try this is an ACS. Any assistance would be much appreciated.

Someone called us out of the blue and asked if we might be able to help them out. Their Panasonic is not picking up. You hear the clicking inside the Amanda as you called the voicemail hunt group, but it does not pick up. I was looking to get into the Amanda through the serial port with Putty...

Have an older legend at a client's site. Saved to the spm program a few months ago on my computer just in case. Just in case has happened, but the file is now an MPM file and the Winspm program does not recognize the file. Am I out of luck, is there a fix, or did I do an oopsie? Thank you for...

Have a client we do wiring for and they have a Toshiba CTX. We are a Mitel/Avaya shop and have no Toshiba knowledge. Phone system works well, so we don't want to try to sell him a new system unless he has to get one. They are looking for someone in the Scranton/Wilkes Barre area to service their...

We currently have a UTI312 with 7 zones. Cisco system with a Loop start port coming into the UTI312. Getting feedback so we need a feedback eliminator. Purchased a Viking model ant there are issues. 1. When people don't hang up their phone correctly(I know, this really should not be an issue...

You would think grown adults would be able to hang up a phone, right? :) We were testing out the station port instead of a trunk port scenario. It works all the way through the FXI and FBI, but the UTI does not seem to register anything or send the page. Some setting on the UTI must be...

It is just programmed as a station port.

Asking how they have the port programmed now. Not an IPO, but a Cisco. Page goes through to the FBI unit. I get the confirmation tone, I see the FBI unit recording, and then I see it activated to send the page out. I can hear the page out on my butt set before it hits the UTI312 Problem is...

Equipment in play... Viking FXI-1A Viking FBI-1A Bogen UTI 312 Paging is using an analog station port. Goes into the FXI on the 1 and 2 terminals. The 3 and 4 terminals on the FXI wire into the 1 and 2 terminals on the FBI The 5 and 6 terminals on the FXI wire into the 5 and 6 terminals on the...

The current IVR set up works as such on their old phone system.... Call comes in, hit the auto attendant Caller chooses the option to go to the pharmacy There are 4 analog extensions in a linear hunt group going into the IVR IVR picks up does it stuff and gives the caller an option to get in...

Don't you have to provide power to the CO trunk in order for it to function?

Does the paging port on the IP Office support the two way communication needed to use the talkback module? If not, is there a way to use the talkback module with the IPOffice? Maybe using a trunk port and a UPAM module or something of that nature?

Have a MiVoice 250. Mitel support says it is very similar to the 5000 platform. Have installed a Bogen PCM 2000 system with a talkback module. Testing the PCM midule without the system the talkback works. Paging through the phone system, the paging works, but no talkback. Have the paging zone...

Replaced backplane and all was right with the world again.

Trouble stays with the third slot when cards are swapped. Remote tech was going to have to reprogram some extensions for the client anyway, so he just put the 412's alongside one another. Nothing really much on the programming side for the client. Client has downsized and is not even using the...

Merlin Magix 2.2 2 412 cards Pri card Messenger In that order Just put the 2nd 412 card in and it is not coming up The system has been renumbered and defaulted. Did not work. System sees the cards in inventory. Tested the card, all passed. Traded slots and power supplies, no dice. going to...

Found out the system does not go dead. The line card freezes up with all 4 CO ports going red on the phones as if there are no CO lines attached. Upgraded versions, got new Chassis, SD card, and modules. Issue still going on. Had client take each phone off the system at the port level one at a...

Mivoice 250 8528 and 8568 phones Just looking to be able to come out over the speakerphone on a direct extension call and have them be able to talk back. Simple, right? Don't know how to do it. Contacted Mitel tech support and they said you can't. I do not believe that and I was wondering if...