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Does anyone know the procedure to schedule reports on avaya accs to send Email notifications I got an error "Error when output report" as a mail instead. I will appreciate the help. Thank You.

Yes Agent can take normal Calls. Its happening to all agents. We had to isolate ACCS by directing calls to Extensions(Group) which is working fine but once we direct the calls through ACCS, it starts the same thing again.

Hello, ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset. If no calls, Agent desktop does not automatically go on Not ready. Please what can i do to resolve this issue? Thanks in advance.

Hello, ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset. If no calls, Agent desktop does not automatically go on Not ready. Please what can i do to resolve this issue? Thanks in advance.

Okay. Thanks Will do just that

Hello, ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset. If no calls, Agent desktop does not automatically go on Not ready. Please what can i do to resolve this issue? Thanks in advance.

Certain agents cannot login to Agent desktop until the agent profile is deleted and recreated. Please can anyone help with this. What could be causing this issue as it is happening frequently to some agents. Below is a sample Log that shows Error "User not found": GetCapabilities - Result...

Yes Exactly, In my case, i used a 3rd Party File server that the phones connected to for the upgrade. The K175 phones has to be upgraded before the Vantage connect comes up. Just follow the instructions on the document @Travis shared.

Hello, It says on Avaya document that IPO can be upgraded from release 11.0 to Release 11.1 without an upgrade license. I am a bit confused and would like to confirm if anyone has done this successfully. Do we need any upgrade license to upgrade from R11.0 to Release 11.1. Thanks in advance.

Hello, It says on Avaya document that IPO can be upgraded from release 11.0 to Release 11.1 without an upgrade license. I am a bit confused and would like to confirm if anyone has done this successfully. Do we need any upgrade license to upgrade from R11.0 to Release 11.1. Thanks in advance.

Hello, Does anyone know how to configure "Position in Queue" and "Expected Wait Time" announced to callers on Avaya ACCS Release 7. I am unable to get any proper documentation that explains it. Thanks.

Hello, Has anyone experienced this issue as it is quite strange. I have installed ACCS before but this is the first time i am experiencing this. The digits on the IVR are not responding, even on the logs it is not returning values. I have tested with default Call flow as well but its same...

We already unchecked "Direct media Path" on the extensions.

Further to the previous post, The Avaya Default RTP Port range is 46750 to 50750, Port number range(NAT) is 54000 to 54500. Pls does anyone know the RTP Port range that we can use to achieve Dial Tone?

Hello, Customer has Avaya Release 11 Service Pack 1. When Initialising Calls from SIP to H.323, everything is okay. But once the call is initialised from an H.323 Extension to both H.323 or SIP, there is no audio and dial tone. Does anyone know what could cause this? Thanks in advance

Hello, We are using Avaya IP Office R11.0 we registered a 9640 Phone but we are unable to get a dial tone while dialing and also can't hear the other extension being called. Will appreciate help on this. Thanks

Yes they answer calls, but the supervisors do not want the agents to disconnect the calls. They want the callers to disconnect themselves, not agents. They use Physical IP Phones, they disconnect via the phones and also on IPOCC Interface. I can remove the icon on IPOCC but not sure if the...

Hello, Is there a way to disable the Disconnect Feature in Avaya IPOCC/Avaya IPO as we are looking for a way agents won't be able to disconnect any incoming call.

We routed Incoming Call directly to the user to isolate the the issue and it still happens. When the user is presently on a call and the 2nd person calls, it drops the 2nd Call as a missed call.

Hello, Has anyone experienced the issue of missed call on Avaya communicator? We already deleted 3rd appearance button and reserved last Call appearance but while user is receiving an external call,another call comes in as a missed call. Does anyone have solution to this? Thanks.