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ACCS Agent Desktop Being forced into "Not Ready" state

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Dammy12

Dammy12

Technical User
Mar 12, 2019
34
CA
Hello,

ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset.

If no calls, Agent desktop does not automatically go on Not ready.

Please what can i do to resolve this issue?

Thanks in advance.
 
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This is posted in the wrong forum. Very few people check this forum as partner mode/basic mode is basically crap and most just avoid it. You are far more likely to get a response if you post in the Avaya: IP Office forum.

The truth is just an excuse for lack of imagination.
 
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