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ACCS Agent Desktop Being forced into "Not Ready" state

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Dammy12

Dammy12

Technical User
Mar 12, 2019
34
CA
Hello,

ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset.

If no calls, Agent desktop does not automatically go on Not ready.

Please what can i do to resolve this issue?

Thanks in advance.
 
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ACCS prob tried to present a call to the Agent and something happened. Can the user take normal calls?
 
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Yes Agent can take normal Calls. Its happening to all agents.

We had to isolate ACCS by directing calls to Extensions(Group) which is working fine but once we direct the calls through ACCS, it starts the same thing again.
 
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