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Hello, hope everyone is doing well. Good news, we disabled and re-enabled the module that wouldn't sync up but it was being stubborn so we rebooted the BCM and Voila! all phones back in service. Star for Firebird Scrambler and curlycord. Thanks also to telcodog for good troubleshooting...

Many thanks for the inside tips and secrets gentlemen. Duly noted. I'm guessing a considerable amount of effort was necessary to procure them.

Thanks telcodog. Words of wisdom. Sometimes while troubleshooting it's easy to miss the forest for the trees. At least for me :-) I had my co-worker swap power supplies and ethernet patch cords between the two cabinets the other day to no avail.

Thanks Firebird Scrambler. I had remote access to this system for a few years until the customer was bought out by a corporation that shut down the VPN for their own security reasons. I also have a relatively current backup of the customer file on my older laptop that I use for programming...

Excellent. Many thanks Mr. curlycord for providing multiple scenarios. We'll go ahead and do as you've instructed. I'll post back with results - it may take a few days. Thanks also to Firebird Scrambler for expert advice.

Many thanks Mr. curlycord for your expert advice. Question: Is there any benefit in powering down the BCM after disabling the module then re-enabling it after powering back up? Or should we just disable it then re-enable it during the same telset programming session?

Thank you Mr. curlycord. Will follow your advice.

Thank you sir. My co-worker at the distant site is not experienced on Nortel products and doesn't have access to Element Manager. I have no remote access to the system either. I've stepped my co-worker through telset programming to ensure Expansion 2 in Hardware is set to 8 x 16. If I...

Hello, Got a call from a customer last week after a bad storm saying half their phones are dead. BCM50 6.0 with 2 expansion cabinets, 8 x 16 module in each cabinet. Site is 200 miles away so I had a nearby co-worker go to site and he found green power light, orange status light on 8 x 16 in...

Thanks. The BCM is connected to one of four large UPSs in the customer's telco/data room. I'll start out by connecting the BCM to a different UPS and see if the trouble goes away.

Hello, got a customer with a BCM50 R3.0. Two expansion cabinets. 4x16 module in expansion 1 and DTI in expansion 2. The alarm log is storing dozens of alarms that say "Power V12 Failed, Power V12 recovered" with different codes like 11.2030, 11.1560, 11.1410 and 11.4840. The problem...

Many thanks!

Hello, My customer has a BCM50 R6.0 that is set so the auto attendant answers all incoming calls on zero rings. They are a veterinary clinic that stays open 24/7. Morning, afternoon, evening and non-business greetings are all presently set to greeting 1 and the time schedules are at default...

Thanks curlycord for the additional clarification. I think I've got a grip on it now.

To follow up - The old "damaged" system has been powered down and in storage for more than a week. Out of curiosity I plugged it in this morning and found all the programming was still there. How is it possible that the capacitor is bad if the system is still holding memory?

Okay, the customer has told me they monkeyed around with F871 and may have changed the setting but they're not sure what they've done. I set the F871 option to "normal until *" during business hours and the night schedule came on at the correct time and appears to be working right again. After...

Thank you sir, tried rebooting the CP but no joy. What I've found is the MICS will start night service at 5:00 pm but it won't stop night service at 8:00 am. I've pressed F871 while night service is active and tinkered with the options "night ringing", "night until *", "normal ringing" and...

Hello, got a customer with a MICS 7.1 and Callpilot 100 3.0. Automatic night service is programmed to send incoming calls to the Callpilot from 5:00 pm til 8:00 am weekdays and all weekend long. This has been working correctly for many years. The customer called Monday morning around 9:00...

Thanks exsmogger. And thanks everyone for your advice and input. Much appreciated.

What's odd is that the system will hold programming if I power it down. Even for an hour. Wouldn't it lose programming immediately if the cap on the motherboard and/or ram cartridge were bad?