Hello,
Got a call from a customer last week after a bad storm saying half their phones are dead. BCM50 6.0 with 2 expansion cabinets, 8 x 16 module in each cabinet.
Site is 200 miles away so I had a nearby co-worker go to site and he found green power light, orange status light on 8 x 16 in expansion cabinet 2. All the phones on expansion 2 out of service. Expansion 1 working fine.
Shipped replacement 8 x 16 module and exp.cabinet to the site. Tried replacing module first - no help. Dip switches are set identical to original module. Replaced power supply and ethernet cord with known good power supply and ethernet cord - still no help.
Next, replaced expansion cabinet and inserted replacement 8 x 16 module in it.
Powered up BCM first, waited 60 seconds then powered up expansion cabinets 1 and 2.
Steady green LEDs on both expansions now but expansion 2 phones are just flashing and won't sync up. The BCM and expansion 1 are fine.
Any advice on how to proceed? Maybe try another module and cabinet?
Got a call from a customer last week after a bad storm saying half their phones are dead. BCM50 6.0 with 2 expansion cabinets, 8 x 16 module in each cabinet.
Site is 200 miles away so I had a nearby co-worker go to site and he found green power light, orange status light on 8 x 16 in expansion cabinet 2. All the phones on expansion 2 out of service. Expansion 1 working fine.
Shipped replacement 8 x 16 module and exp.cabinet to the site. Tried replacing module first - no help. Dip switches are set identical to original module. Replaced power supply and ethernet cord with known good power supply and ethernet cord - still no help.
Next, replaced expansion cabinet and inserted replacement 8 x 16 module in it.
Powered up BCM first, waited 60 seconds then powered up expansion cabinets 1 and 2.
Steady green LEDs on both expansions now but expansion 2 phones are just flashing and won't sync up. The BCM and expansion 1 are fine.
Any advice on how to proceed? Maybe try another module and cabinet?