Hello, got a customer with a MICS 7.1 and Callpilot 100 3.0.
Automatic night service is programmed to send incoming calls to the Callpilot from 5:00 pm til 8:00 am weekdays and all weekend long.
This has been working correctly for many years.
The customer called Monday morning around 9:00 o'clock and said the system would not come out of night service. "Services On" was in extension 221's display as if was still night time.
The system time and date is correct.
I stepped one of their employees through changing Night Service from auto to manual as a bandaid until I can get there later this week.
I also had him look at Schedule Times for each day of the week and they were correct.
Any input on this strange problem?
Automatic night service is programmed to send incoming calls to the Callpilot from 5:00 pm til 8:00 am weekdays and all weekend long.
This has been working correctly for many years.
The customer called Monday morning around 9:00 o'clock and said the system would not come out of night service. "Services On" was in extension 221's display as if was still night time.
The system time and date is correct.
I stepped one of their employees through changing Night Service from auto to manual as a bandaid until I can get there later this week.
I also had him look at Schedule Times for each day of the week and they were correct.
Any input on this strange problem?