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TONS of questions first: What versions are these systems running? Is this a MPLS network? Size of the pipe between the sites? Does it have sufficient GOLD CAR? (Committed access rate) Phone types? IF IP, what firmware are they running? Have you run a list trace on the G3 (CM) side? Have you run...

Hang on, you are confusing the difference between the S8300 and the Gateway. 2 totally different things. The Gateway is a dumb device that looks to a MGC (Media Gateway Controller - in this case the S8300) for service. Do you know your Sold To? If so, Simply call 800-242-2121 and talk to a rep...

budbyrd is right. If NOT an ETR/Partner you can set coverage on the trunks to an analog/hunt groups.

Two IPSI's in an MCC. I believe an ip-connect environment.

Does anybody have the correct and full process on replacing an ipsi board? The system has two IPSI's. We had another site where when the ipsi was repalced, it brought down the whole system. Any ideas?

We have an agent that does log in and out of their phone. But on CCV we see the agent answered 27 calls but when we run at repport at that same time, it shows they answered 55. Why would that occur?

Please let me know because we are seeing some issues on the data integrity as well.

Anybody have a complete and successful install of CCC with no problems? Please let me know and the basic configuration. And if VMPRO is fronting the call center? (Auto Attendants or IVR's) thanks.

I would check out the Best Practices document that Avaya provides for setting up the Call Center on your IPO and also read through the documentation for CCV and Reporter.

I heard that CCC does not report calls correctly is this true? In other words, if a caller places a call on hold and then picks it up again it will report it as two calls? (Been reading through the boards)

I have built a few of these tools. I will provide a link for you later. cheers, CJ

It is not on. It is set to Circular.

Alright, here is the deal. There are a number of issues I am finding but here is one that I want to see if someone else has stumbled on or will try for me. CCC Ver 5.0.25 IP412 3.1.56 VM PRO 3.1(18.5) I have a hunt group with 5 members. Then I have 2 overflow groups in the OverFlow group list...

Anybody ever see this? 12787829mS PRN: Memory block freed twice!! 12787829mS PRN: ../rt\rt.cpp 1344 12787831mS PRN: Begin Stack Trace 12787831mS PRN: pc=008e46e4 12787831mS PRN: lr=008dcdcc 12787832mS PRN: 008dcd34 12787832mS PRN: 008e5854 12787833mS PRN: 00c9250c 12787833mS PRN: 00c90af0...

Hey all, Need some input so I can verify setup of a full call center implementation. Need to know how everyone has setup their call centers. I have three hunt groups. One primary, one secondary and a third for over flow. The first one has 5 members in it. The Allocated Ans Time is set to 20...

True, I feel this is a problem with the system if it cannot hold the user after a reboot.

I found a way to make the IP Office have TTI. There is actually two ways but I will give the one that closely resembles the Definity. On default, the IP Office has two shortcodes. *35*N# - Login *36 - Logoff (This will be your seperation code) You can use these to mimic TTI. Here is how you...

Anybody use Gordano GMS Email server with IP Office's voicemail to email feature? I have a customer who uses that server and we cannot get the voicemail to email working. Now keep in mind, it works fine with a standard SMTP account but does not work with this Gordano server. It does use IMS.

Is there a work around to make assisted transfer ring instead of hear hold music?

Thanks for that. What about when I need to save the tree?