TTI for IP OFFICE - Enjoy 1

[cjinsocal581]

I found a way to make the IP Office have TTI.

There is actually two ways but I will give the one that closely resembles the Definity.

On default, the IP Office has two shortcodes.

*35*N# - Login
*36 - Logoff (This will be your seperation code)

You can use these to mimic TTI. Here is how you do it.

When PRE-Programming a new IP Office, setup your users the way you wish. You can give them a password on the first tab of the user form or you can leave it blank. (I reccommend giving them a password)

NOTE: You can also use this on an exisiting IP Office but you may want to "clean house" first and renumber your extensions to the example below.

This step is important as you will not have to re-number your extensions ever again!! Re-number your extensions like this:

201 (current on new system) TO -> a201 ("a" being the first module and then so on "b" for the second and so on.)

Now, once you have done that, you will NEVER have to manage the extensions again. Cool so far huh?!

Anyway, once you have added all your USERS, you will now start placing phones, once you plug them in, you will see the phone come up with "NoUser" and a relating port number. Like a201. (Which you pre-programmed as above)

You can now "TTI" the phone into service by doing the following:

(If user has no password set) *35*<user number>#
(If user has password) *35*<user number>*<password>#

The phone should now be in service.

To take the phone out of service, just dial *36.

that is it! I hope this is helpful for the ones who have not yet discovered it.

Cheers!
CJ

 

[victor5908]

I agree this is cool,but-the last time I tried it-rel 3.0(69)-all stations log off after reboot.
After any power failure or re-bootable changes everyone has to log back in.
That alone could doom the concept.
Does anyone know a way around that?
Also CJ-you can create a shortcode that allows users to login with their extension number and # sign.
When you use the Wizard to apply a template to all extensions and forced login is checked the Wizard creates the shortcode for you,or you cam mimic said code with a
1xxx type option and have a code for any and all stations
and avoid having to update these codes when users are changed/added.
Also much easier for people to simply remember their extension and # rather than some confusing * this and that * ext./password # nonsense.
Sorry I can't remember the code-but the wizard will set it up for you.

 

[CarGoSki]

That would be hotdesking.

 

[big70]

I Make a Button Login at the "no user" then it appear on alt the phones nobody is logd in.

Use the buton -->station number --># -->pincode -->#

Greets Peter

 

[JeSTeROCK]

Bring back the index!

 

[dencom]

We use hotdesking for 120 users. After a reboot everybody remains logged on. This seems to be an un documented feature from the deltaserver...

Arnoud

 

[nohelp4u]

Not sure what the Delta server has to do with this.

If you have a power failure you will lose all Hot Desking users.
If you have re-bootable changed the phone will also lose all Hot desking User.
It you reboot the phone the Hot desking user will stay on the phone.

I have tried this the lab 3.1(48).

FYI –

You were waning a list.

In the manager under the Extension tab they had added a couple of things in the 3.1(X) versions of SW.

You now have the logical ID, Extension, Module, and Port Numbers. With this you can add place phone with great easy.

 

[CarGoSki]

The only way around not losing hotdesk users after a reboot is if the extensions match the hotdesk extensions. Otherwise NoUser will be displayed. Not exactly great for TTI.

 

[cjinsocal581]

True, I feel this is a problem with the system if it cannot hold the user after a reboot.

 

[kristiandg]

Not to mention the fact that the EXTENSIONS were never designed to have letters in them. That can cause serious issues in the database.

Kris G.

 

[IPGuru]

Delta Server Will ensure that Logged on useres remain logged on after a short reboot (as is a config change)
this was actual documented when it was introduced & is for the benifit of ccc usere when extns must be set to forced login to work correctly.

 

[badsushi]

whats a delta server?

 

[jml2665]

The Delta Server receives the IP Office call data via the LAN.
The Delta Server is a component to which all the CCC modules connect. It is able to support up to 150
simultaneous client connections and consists of software that ensures every activity on the telephone
system is passed through to these modules. An example of an activity could be that an agent has
'logged on' which would clearly impact the real time Call Center View and the Wallboard Manager
software.
The Delta Server additionally holds a model of the IP Office such that each time a new CCC module is
started it will synchronise itself with "today's" data, thus ensuring consistency between clients
irrespective of when they were started.

 

[IPGuru]

Also from V3.1 onwards the Extns are now liested against Module & port number
This means that exts can be easily identified at last

 

[BigNads]

The delta server will log all users back onin the evnt of a reboot.

This is a feature of delta server.

100%

 

[phantomiii]

Yep, I concur. I setup every new install with the users as "hotdeskers".

I install delta server on the VMPro machine. Give the NoUser a login button, and use a couple blank buttons that will say. "Not Logged In!". This works great on the 5410 and 5420. People can feel free to move around without having the telecomm guy move jumpers. I give the extensions a different number range than the user's ext numbers, I do not use the a201, b202 etc... as I don't want issue with letters in the extension field. I also don't use hotdesking for Kitchen/Conf. Rm. phones, or for analog pots phones like fax/credit card etc...

The only time it fails to log everyone back in, is if both the ipoffice and delta server lose power. Otherwise it works great!

 

[janni78]

Just wondering if you mean that even if you have "force login" ticked on the user it will auto-login on reboot if you have a delta server?

-BigNads (Vendor)
-The delta server will log all users back onin the evnt of a reboot.
-This is a feature of delta server.
-100%

 

[SuperJenks]

We now set up hotdesking with the shortcode *1xxx it works great as long as you set all the users with the same hotdesk password. Its much easier for the users to use the feature for logging in and out.

Example:

Sc- *1xxx
Tele- 1N*password
Feature- ext login

Then you can walk up to any phone and press * plus your extension and you are logged in. No password is required because its been added automatically in the telephone field of the shortcode. Users dont have to worry about the *35*ext*password# <--- that is rediculous and not practical for most users.

 

[phantomiii]

Yep superJenks, I've done it that way too. Works great and like you said, much better than the *35* way. I do like the Login button on the NoUser user though, it prompts for extention number etc... nice interface.