CCC and Huntgroups with Overflows

[cjinsocal581]

Alright, here is the deal. There are a number of issues I am finding but here is one that I want to see if someone else has stumbled on or will try for me.

CCC Ver 5.0.25
IP412 3.1.56
VM PRO 3.1(18.5)

I have a hunt group with 5 members. Then I have 2 overflow groups in the OverFlow group list. All works great on the IPOffice.

BUT
In CCC the call hits the first primary group and shows a call waiting of 1. but when the call routes to the overflow list and plays a queue message, the calls waiting goes to 0.

Let me know if anyone has seen this and if there is a work around.

Thanks.

 

[JeSTeROCK]

Have you checked if the call is waiting on the overflow group in CCV ?

 

[cjinsocal581]

It is not on. It is set to Circular.

 

[JeSTeROCK]

No not is call waiting is on. When the call overflows does it move from waiting on the initial group to waiting on the overflow group?