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Thanks. That was the first thing I checked. ABSOLUTELY NONE of the sets have CFNA or CFB set. The "agent" or user sets are locked and hotline to the main sets only. There are no lines assigned to the main sets. They are internal only. [yinyang] What goes around - comes around. [wink]...

Just went in and got rev of NAM. It is 4.0.04E. Found reference to redirect DN. Could that be related?? Thanks in advance. [yinyang] What goes around - comes around. [wink] The Old Man

Thanks for the suggestion. The calls should not be getting to the VM now! There is no CFNA, no CFB, no mboxes. It works in the other locations. My brain can't let it go. Thanks again. [yinyang] What goes around - comes around. [wink] The Old Man

Not sure if this belongs in Norstar or VM forum so I apologize if in wrong place. Also apologize for the length. Have a customer with several locations all set up pretty much the same way. Each location has an MICS with Nortel Application Module (NAM) voice mail. They are stores so there are...

Absolutely. Go into the NetSet. If the system is running a version earlier than R6, go to TabToIt; the yellow folder with a t on it. Then click on the Documentation tab. In there you will find the Installation Guide, Administrator Guide and all of the user guides specific to the version you...

Have a customer with a three site installation. Each site has/had a 3Com V3000 talking over VTL's. One site's NBX was fried in an electrical storm. We're converting them to ShoreTel but initially we just replaced the fried unit with a ShoreTel. The ShoreTel PBX is connected to the main NBX...

Did you get any assistance or resolution to this? [yinyang] What goes around - comes around. [wink] The Old Man

SCN525, Don't believe any ports were blocked in any of the newer releases. I would check to verify your IP has not changed, the default gateway is still correct and/or the firewall port forwarding has not changed. Hope that helps. [yinyang] What goes around - comes around. [wink] The Old Man

Instruirmi, What series 3Com do you have? NBX? VCX? What OS are you running? It can be done pretty easily but curtismo is right. Check out recent enhancements in E911 handling. Curtismo, Isn't the 11C a Nortel box. Commands sound like Nortel. [yinyang] What goes around - comes around...

Client running ST 7.5 on an SBE system. They developed an error when starting up Trunk Test Tool. Dialog shows Run-time error '13': Type mismatch. I ran into this before, with this cutomer, but can't remember how it was fixed. Already did compact and repair on database and repair reinstall. Any...

You're welcome. Glad to help. [yinyang] What goes around - comes around. [wink] The Old Man

We swapped out the V3000 and the MOH is working again. Typical 3Com! [yinyang] What goes around - comes around. [wink] The Old Man

Used to be you couldn't forward phantom (no physical phone) extensions. I thought they had fixed that in R6, though. What we used to do, and you can still do in this case, is add a phone with a made up MAC address. The user would be assigned to that phone, the system thinks it is real and you...

Yes, thanks. We've sourced parts and replacements through eBay successfully before. This is a smaller branch of a retail chain. They've been talking about redoing the chain wide infrastructure for a while. They're taking this opportunity to deploy an integrated ShoreTel system to all the...

Thanks, cknipe. No, they do not have a contract. 3Com support said the electrical issues fried the board and it is unrecoverable. It works in all other aspects so I'm not convinced it is unrecoverable but without a contract, there is nothing else I can do but replace it. [yinyang] What goes...

Have a customer in the Central Jersey area who lost power with the recent storm. The power situation blew out their firewall and some of their other equipment. When they brought the NBX back up, the system shows "NO LICENSE". It's a V3000 that was shipped with and has been running R5_0_31...

Actually the docs say you can use EITHER stereo or mono. I've actually tried both. The connection is a line level output from a stereo tuner. I think the MOH connector is bad. [yinyang] What goes around - comes around. [wink] The Old Man

maxfone, What version OS? Was it upgraded? Connect a console cable and see what it is doing during reboot. Or look at the admin log. I've seen cases where an upgrade did not take properly and every reboot caused the system to redo the file system check (FSCK) and redo the upgrade. Hope...

Anyone?? [yinyang] What goes around - comes around. [wink] The Old Man

Customer running NBX V3000 Analog with R6_0_63. They were having apparent sporadic MOH problems which someone attributed to faulty cable/player. Put in new tuner for overhead music and connected to cable for MOH. Cable was tested and is OK. Initially got MOH but volume low. Tried to adjust...