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Could you please help me with an issue? I upgraded the Primary server to version 11.1.3.1 and then loaded the ISO file for version 11.1.3.2 onto it. I need to remove the ISO file from the IPO so that only the current running version (11.1.3.1) remains.

We running on Avaya IPO and using Voicemail pro for recording, Media Manager for indexing, I have a call centre running and all Agents are set to be recorded for all Internal and External Calls the issue comes is when Agent transfers the calls I don't seem to get recordings for all transferred...

Can you point a stand-alone IPO 500v2 not part of the solution to get its License to the WebLM Server

@Derfloh no all user rights are currently on Expansion Sytems not on the Secondary server, should I create all rights on the secondary server? should i use ARS to route calls thereafter?

@snowman What COS template are you referring too

We have a Primary and Secondary Server in our environment. Secondary Server is set for resilience where all IP Phones, Hunt groups, and Voicemail is backed up on the Secondary server The failover of phones to the secondary works fine, phones do register fine, the issue comes when we try to make...

User is using Softphone, i tried to release via CCT Ref Client but it kept on saying Action failed

Please assist Avaya Agent desktop can not release a call every time I log in i get an error saying Agent failed to login because the terminal is busy on a call, please release this call then try again

@Firebird I was worried coz I was reading an article that it has a major impact when the certs expire, I have 8 call centres and all of them are using softphones, they said these will stop working if they expire I will give you a star for the Doc

@Jamie i can't open the link

@Jamie i can't open the link

TLS Certificate expiring in a couple of days. I cant seem to regenerate the certificate all system are on v11 i need help ASAP

i have 20 systems having certificates expiring this Friday they are all on V11 has anyone had a solution this issue i need help ASAP

I have a Primary Server Edition v11 I recently added a secondary server my issue is all user rights get deleted when I add them and phones are showing a feature button error, i have tried adding user rights on the solution tab but when i close and open Manager again nothing will be there

I did an upgrade last week from 8 to 11 using the same card, you will need to follow th upgrade steps upgrade to 9, 1 then 10 then 11, by doing so you will preparing the SD card for v11

Good day Team, I need assistance or documents that can guide me, I'm running IPO Contact recorder linked to IPO 500v2 rel 10, i want to upgrade IPO to release 11 and i read on the documentation that contact recorder will not be supported on this version but Media Manager will be supported...

Hi Intrigrant, Please give me a step by step using Monitor as per your above instruction

Hi Sam please find attached the files and screen shots of my auto attendant https://files.engineering.com/getfile.aspx?folder=5a0ea525-99df-42a6-a8ea-da054d79d48c&file=Welcome_Message.wav

Files have been converted and into .c11 uploaded on Embedded file management under System>Dynamic>LVMail>AAG Auto attendant has been set up with the correct file names, However it doesn't play SD card has been shutdown and system restarted still not working

i will try pluging in 1 at a time i have since replaced the Base card