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Avaya Agent Desktop cannot release a call

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Gaspagano

Gaspagano

Technical User
Jun 27, 2013
35
ZA
Please assist Avaya Agent desktop can not release a call every time I log in i get an error saying Agent failed to login because the terminal is busy on a call, please release this call then try again
 
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If the user has an IP handset then logging out/in the handset should work to release the call in CCT (even though
there is not actually a call there).
There is also a method to release stuck contacts via the SGM on the server.
 
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User is using Softphone, i tried to release via CCT Ref Client but it kept on saying Action failed
 
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