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  • Users: Westi
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  1. Westi

    Uploading professionally recorded prompts to embedded voicemail 500v2 for auto attendant

    create it as .txt and rename it to .log the rest is all in the document
  2. Westi

    Uploading professionally recorded prompts to embedded voicemail 500v2 for auto attendant

    All that information is in the "creating greetings for embedded VM" document you have to create an output.log file otherwise Manager cannot write into it and it cannot be created by Manager when converting a file. BIG Avaya oops since day 1
  3. Westi

    Uploading professionally recorded prompts to embedded voicemail 500v2 for auto attendant

    You also need to create a file in Manager that allows you to convert it. It is a .log file I attach my self made docs that will show how to convert files to the correct .wav format as well as how to convert them to the .c11 file that is needed and the naming structure in Manager. I find it...
  4. Westi

    Account code is still forced even it is already disabled

    User shortcode System shortcode ARS shortcode Telephony checkmark those are the only places I can think of.
  5. Westi

    R12.1 wav file codecs have changed to PCM MU-LAW and won't play on cell phones

    Hi All Upgraded a system to R12.1 and since then the voicemail to email had changed the codec of the sent wav file. Some iPhones and Android phones have problems playing them. It plays on my iPhone iOS18.1.1, funny enough, but the customers iPhones or Android phones do not play it. It also...
  6. Westi

    Avaya IPOSE - Alarm Emai Notification

    white peaks - SMTP diagnostics nice little program to test SMTP at what point in the conversation is that QUIT response received?
  7. Westi

    User Rights Profiles

    If you have the users programmed on buttons then copy and paste all the users and change a single one in each user profile. Still painful but I am with sizbut and doubt that they will make changes to the source code to have this avoided and not allow this to happen. That would also mean a...
  8. Westi

    IP Office KB Retirement

    https://documentation.avaya.com/ I think this is the successor of the old knowledgebase but good is different. I have to say I am still better finding things in the old pdf files, especially when they are all in the same folder and the pdf search tool searches them all at once
  9. Westi

    Boss/Secretary feature with DND

    Create a Group with the Boss' extension number and give the Boss a hidden Extension Then in the incoming call route set the incoming caller ID for the allowed outside people to go to the Boss' phone Give the Secretary a button for that new extension number of the Boss' phone You can also give...
  10. Westi

    Mailbox question Voicemail pro release 11.0.4.8

    Great to hear. I did at least 1 good thing today. Have a good weekend Trems
  11. Westi

    Mailbox question Voicemail pro release 11.0.4.8

    I would guess that you have a leave point with time profile that separates day and night. then probably plays each greeting in a "Voice Question" with a recording option
  12. Westi

    Voicemail Pro Mailbox Password

    I looked just quickly to see if there is a way to get the messages without accessing the mailbox and having access to the password but was not successfull. So maybe a workaround. Create a shortcode so that they can record their greeting and their name and then simply send their voicemails via...
  13. Westi

    Voicemail Pro Mailbox Password

    Not an option except if you create a custom menu for that users mailbox I have never set the option of not having access to the password but it sounds intriguing
  14. Westi

    J100s No Dial Tone or Ring Back

    check if there is a user shortcode that starts dialing something when going offhook. Check in SSA on an extension trace. If you have an analog port see if you have dialtone on that, just fishing here but ...
  15. Westi

    9.0 Call Control FNE 00 cant break dial tone

    try FNE with 31 as the Telephone number
  16. Westi

    VM Pro Not Seeing IIS Installed

    It also has to have IIS installed before you install VmPro as it will not work once it is installed and turned on. Win10 Home is always a problem and has caused me several headaches when a customer went cheap but TBH I would not know if that would cause IIS to not work with VmPro
  17. Westi

    Grandstream GXW4232 no audio issue

    analog to analog is simply an internal UCM function except if you use ATA's for the call like the HT801 Wave users can connect to the UCM directly on Wifi or via the cloud address through the Internet. If you use the latter and you are on the same network's WiFi it might get blocked by the...
  18. Westi

    IP Office R12 - Remotely enable Do-Not-Disturb for other EXT

    User portal should definitely work of if you have Softconsole then you can do it from there.
  19. Westi

    upgrade path to R12.0 for IP500V2 or IP500V2A

    Thanks CalgaryJeff I am relieved that you have first hand experience
  20. Westi

    upgrade path to R12.0 for IP500V2 or IP500V2A

    Thanks guys I was afraid that you are saying to upgrade to latest 11.1.3 before going to 12 that means a lot of wasted time if I am on R11.0 just to get to 12 which means hours of useless work. For an upgrade from 11.0 to 12 with a virtual server on VmWare it might be easier to do a full...

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