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  1. tommylux

    incompatibility for hp solution center

    Thanks Mine was a slightly different product, - 5610, however the update was the same. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=441125&lang=en& Case Closed!
  2. tommylux

    incompatibility for hp solution center

    Yeah, Thanks for getting back I will give it a try myself. .. I am lazy, does anyone have a url?
  3. tommylux

    ACD Functionality.

    Hi, I have looked in the local machine and current user registry for a client machine. Just looked in local machine on the server, the closest suggestion i could find is "CallDirectionUpgraded" set to true, located in the "upgraded" key. Please confirm this is possible. Managers think that...
  4. tommylux

    ACD Functionality.

    ACD routes calls to the longest idle agent. Should a user make an outbound call, they return to the bottom of the list. Is it possible to route calls to the last person who received an ACD call? Kind Regards.
  5. tommylux

    incompatibility for hp solution center

    That's as far as I got sorry. I got a bit excited when i saw the recent patch on the HP site. Are you happy using hpisnapp.exe directly? If not, have you tried removing everything HP related, then looking through registry (Local Machine>Software...etc and all local user software also)...
  6. tommylux

    incompatibility for hp solution center

    Hi linney, I will be honest, I havent tried this however, I dont think driver is the issue; jaco235, you should find that your able to scan if you were to launch "C:\Program Files (x86)\hp\Digital Imaging\bin\hpiscnapp.exe" directly. It would seem that the program doesnt have permissions to...
  7. tommylux

    incompatibility for hp solution center

    I've wasted another couple of hours trying to get this working. Upon further investigation, I wonder if this only relates upgrading from Vista to Win7.. Could you confirm if you upgraded? Only on the 14th this month, HP released a patch...
  8. tommylux

    incompatibility for hp solution center

    I am having same issues, and also running windows 7 x64 bit. Maybe a x64 bit issue. I will try compatibility options, in the meantime, I am running solution centre in Windows XP Mode! works great in there!
  9. tommylux

    Change Hardware Identifier?

    It has an account with the AMC which gives 85 IP Device licences. Mitel do have test bed licences which retails for around £280 which gives you: 54000291 (AMC)3300 - 1 USER LICENSE 30 54000294 (AMC)3300 -1 DEVICE LICENSE 30 54000297 (AMC)3300 - 1 MAILBOX LICENSE 20 54000300...
  10. tommylux

    Change Hardware Identifier?

    Hi, Have a spare 3300 which Mitel wont buy back from us, I have managed to get it up and running, however, I want to use it as a test bed and simply restore a backup of our live 3300 system. Is there a way which I can change the Hardware identifier of a 3300 so I can mimic the licences on our...
  11. tommylux

    Fresh build

    I have got it up and running. I typed in "vlan_off" in the console, and the 3300 started to reply to pings. I have then been able to log into the ICP and changed the VLan ID back to 1 as Vlan tagging is not required as its already in a vlan in the cisco swith. Thanks for your help slapin.
  12. tommylux

    Fresh build

    I have tried this, I have plugged into a port which is set to vlan2 only, which is the same as the 3300. DHCP couldnt be found so I assigned myself 10.200.1.253 and attempted to ping 10.200.1.2 which replies only for the first few pings when you reset the switch, then the ping fails as its...
  13. tommylux

    Fresh build

    Hi, slapin, I hope you dont mind me posting this on the forum. I have a bit more background now; This switched once worked, when we inherited it. We jumped on the console, followed some instructions to change the IP Address. By just changing the IP Address, part of the boot line had changed...
  14. tommylux

    Clustered Pickup

    Thanks guys, sorry for the delayed response.
  15. tommylux

    Fresh build

    We have a spare 3300 which mitel didnt want to buy back, so we decided to use it for testing purposes. Unfortunatly, it doesnt have any support contract any more, and after attempting to load it with relase 8 software, its bricked. I can get into the system via the console connection and have...
  16. tommylux

    Clustered Pickup

    Hi, We have extensions over two controllers, Users are put in a clustered pickup group and appear on both switches inside this group. Only on certain phones, when you try to pick up a call, the pickup information is displayed on screen and it looks like its about to pick up, but the phone is...
  17. tommylux

    Mitel Ring Groups across multiple switches

    They dont want all phones to ring. But I think they are happy with hunt group (only ring 1 other member) before going to voicemail (1st alternative.) Tom
  18. tommylux

    How do I find out how many calls we have made/received

    Hi, Lundah Just got my head around accessing hidden folders in command line ftp. Thanks for all your help, it works now. Tom
  19. tommylux

    How do I find out how many calls we have made/received

    I think i've given up. I'll just have to create a macro. The 3300 uses frames. I'll see if I can find the page for the maintanance commands, so I dont have to send keys all the time. :-(
  20. tommylux

    Mitel Ring Groups across multiple switches

    *bump* OK.. I can live with that, but what im disappointed with is; It looks like cascade ring groups calls the first available member. From the top of the list.. "Poor Joe Blogs keeps getting all the calls!" If this is the case, I have to use hunt groups. But unfortunately, the call doesn’t...

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