Mitel Ring Groups across multiple switches

[tommylux]

Is it possible to have clustered ring group?

Despite I have programmed the Secondary Element in the ring group, only phones on the local switch ring. This has got to be possible?

Tom

 

[M1tel]

From the Release notes



NOTE



While ring groups can contain network members, only local group membership
is displayed in this form.

 

[tommylux]

*bump*

OK.. I can live with that, but what im disappointed with is; It looks like cascade ring groups calls the first available member. From the top of the list.. "Poor Joe Blogs keeps getting all the calls!"

If this is the case, I have to use hunt groups. But unfortunately, the call doesn’t hunt around till the call gets answered in the same way that the ring group does..

It looks like I can’t get the call to hunt around. I'll just have to program a Call Routing 1st and 2nd alternative.

Why is it so complicated!

 

[Lundah]

Do you have to use a cascading ring group? What about a broadcast ring group (rings all members simultaneously)?

 

[tommylux]

They dont want all phones to ring. But I think they are happy with hunt group (only ring 1 other member) before going to voicemail (1st alternative.)

Tom

 

[Mitelpassion]

have achieved cascade ringing in hunt groups with acd path as part of the programming. worked like a charm however the call 'times out' after hunting between roughly 5 or so phones.

basically use the acd path to re-introduce the call back to the hunt group using the hunt group's first alternative.

if the extension is dialed you could achieve the same with 1st alt to the path