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We've got three lines total and only line 1 is in use. I don't think there are any line pools, we are a small business. Can I power cycle at the Norstar box to reset the system too?

Yesterday afternoon at some point I noticed our Line 1 was constantly in use. I hit the key and it said that the VM extension 2125 was using it. It's now the next morning and the line is still in use. Any idea what's going on here or how I can fix it? Thanks!

Very small... right now just 5 employees and I can't see us ever having over 20.

Thank you for your detailed answer. The phone system was sort of dropped in my lap and is not my main focus, so forgive me for my ignorance on some of the more technical details. I'm not sure of the IA/IO acronyms, I am really just looking for a couple recommendations to pass on to my boss for...

Hi all! I've posted a few questions before about our Nortel phone system. We are going to be shopping for a vendor that can offer a COMPLETELY secure phone system. What I am looking for is a system that has absolutely no back doors. For example on our current system, you can find...

We have three lines. If Line 1 is in use, any phone can click Line 1 and listen in on that phone call. Lines 2 and 3 will give the alert tone and display "IN USE: (name)" if the same thing is tried. Before I go shuffling through the system options, is this obvious to anyone that can point me...

What does the internal ATA do? Or what is its purpose? Thanks.

If I go through 'Maintenance > System Version' I get: SP: 30DHC12 NAT If I go through 'Maintenance > Port/DN Status' I see: After hitting the DEVICE softkey underneath 2125 and 2126 they are assigned to STK1 -- that looks like StarTalk... which is the Voicemail system, correct? 2127 shows IATA...

Hi there, We have a 4-digit extension system in place, first extension starts at 2111 (Reception). So far we don't have too many employees, so assigned extensions stop at 2119. Voice mail seems to be on 2125. All extensions which aren't programmed are coming up as 'Not in Service' -- which...

Got it -- deep within the menus I found the APPR ONLY option and changed it to APPR&RNG

Our company has 3 external lines and 4-digit DNs for the extensions. Reception has a phone which is DN 2111. I've gone through the maze of menus trying to get her phone to ring before the AA picks up. AA is set to pick up after 3 rings, and it indeed picks up after 3 rings but before that...